Renz Tuviera

Prepare materials for planning and product presentations
• Assists with day-to-day transactions and customer records
• Assisting in production of marketing materials, such as flyers, brochures and exhibition paraphernalia
• Produce clear and concise written correspondence in the form of letters and emails
• Ensure all data and transactions are recorded properly in the system for database management
• Establish and maintain supplier accounts
• Supervise and maintain filing and archiving in a defined and orderly manner

Ensure that all hotel and ticket reservation enquiries received from customer are supported with relevant
documentations like passports, ids, etc.
• Ensure all customer queries are dealt with in a timely manner, both internal and external
• Ensure high standards of confidentiality to safeguard personal and commercially sensitive information
• Updates and advises clients regarding the status of their booking reservations
• Prepares Weekly and Monthly Reports instructed by the line Manager
• Provides backup support to ticketing outlets which includes after hours on-call operational support
• Keeping accurate records on a day-to-day basis
• Maintain all department information confidential and secure

Assist customers with a variety of queries, concerns and complaints with regards to their purchases in an efficient
and timely manner with the goal of ensuring a positive customer experience
• Ensure timely and quality service for all the clients’ local and abroad
• Ensure high standards of confidentiality to safeguard personal and commercially sensitive information
• Assisting the marketing staff in all marketing presentations

Managing large amounts of incoming calls and customer inquiries regarding the wide variety of products offered
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to
ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Help in generating sales leads
• Identifying and assessing customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication