Mrigashi Mohini

Proactively manage large scale customer interactions and root cause
analysis of the issue
• Support and provide superior service to customers; address customer
issues and ensure effective and long-term problem resolution
• Provide timely and accurate information to customers regarding products
& service requests along with timely feedback to the company regarding
any issues or customer concerns
• Build rapport with customers and interact with them in a warm, friendly
and professional manner
• Ensure customers understand product information and provide
additional information to customers as needed; listen attentively to
customer needs and concerns
• Prioritize call responses and timeliness of follow-up based on urgency of
call, and escalate unresolved issues in a timely manner
• Promoting & Cross selling products and services by recognizing
opportunities to explain new features & services to meet sales targets
• Provide consultation, analyses, data interpretation, and presentation;
manage all phases
Retail Banking Experience: India

Proactively manage large scale customer interactions and root cause
analysis of the issue
• Support and provide superior service to customers; address customer
issues and ensure effective and long-term problem resolution
• Provide timely and accurate information to customers regarding products
& service requests along with timely feedback to the company regarding
any issues or customer concerns
• Build rapport with customers and interact with them in a warm, friendly
and professional manner
• Ensure customers understand product information and provide additional
information to customers as needed; listen attentively to customer needs
and concerns
• Prioritize call responses and timeliness of follow-up based on urgency of
call, and escalate unresolved issues in a timely manner
• Promoting & Cross selling products and services by recognizing
opportunities to explain new features & services to meet sales targets
• Driving continuous solutions to improve the customer experience and
p Driving continuous solutions to improve the customer experience
and performance metrics
• Proactively manage large scale customer interactions and root cause
analysis of the issue
• Support and provide superior service to customers; address customer
issues and ensure effective and long-term problem resolution
• Driving continuous solutions to improve the customer experience and
performance metrics
• Proactively manage large scale customer interactions and root cause
analysis of the issue
• Support and provide superior service to customers; address customer
issues and ensure effective and long-term problem resolution
• erformance metrics
• Proactively manage large scale customer interactions and root cause
analysis of the issue
• Support and provide superior service to customers; address customer
issues and ensure effective and long-term problem resolution
• Driving continuous solutions to improve the customer experience and
performance metrics
• Proactively manage large scale customer interactions and root cause
analysis of the issue
• Support and provide superior service to customers; address customer
issues and ensure effective and long-term problem resolution
• Provide timely and accurate information to customers regarding
products & service requests along with timely feedback to the company
regarding any issues or customer concerns
• Build rapport with customers and interact with them in a warm,
friendly and professional manner
• Ensure customers understand product information and provide