Business Development Executive
Advanced International Employment Services
Total years of experience :14 years, 9 Months
-Identify business opportunities of manpower and Tas'Heel and PRO services by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
-Sell products of manpower solution and Tas'Heel services by establishing contact and developing relationships with prospects; recommending solutions.
-Maintaining relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
-Identifying product improvements or new products by remaining current on industry trends, market activities, and competitors.
-Preparing reports by collecting, analyzing, and summarizing information through usage of CRM, Focus.
-Maintaining quality service by establishing and enforcing organization standards.
-Successfully opened two new profit centers in last two years
-Recognized for highest tour to deal ratio in the market
-Turned around profitability for three centers and moved it upwards by ~50%
-Have been acknowledged to demonstrate highest occupancy & sales conversion rate
-Highest NPS for managed business centers
-Part of pre-opening team, responsibilities included -
o Identifying operation needs
o Short listing perspective vendors
o Drafting and finalizing training documents
o End to End Recipe Management of the final product
o Due Diligence on site selection
-Lead budgeting and cost apportioning activity as a part of setting up financials for the organization
-Designed end to end staff training module along with hiring prediction and implementation plan
-Vendor Management including selection, compliance and financials
-Branding amongst premier corporate prior to product launch
-Formulated Standard Inter departmental Operating Procedures covering product specifications and staff roles & responsibilities
-Revenue Management through active Kiosk Management along with forecasting and mitigating any risk arising out of variations.
-Market Research in liaison with Production Manager to create and update forecasting model in lines with business goals
-Client Management to maximize foot falls and understanding end needs to align objectives of Kiosk to that of corporate clients.
-Undergone one of the prime leadership training programme LAS (Leading a Shift) and LAR (Leading a Restaurant) and BOR ( Board of Review ) certified to handle any restaurant..
-Leading one of the most critical operational project of Yum, Branded Service and Family Tree
-Initiated improvement projects on Faster Turn Around Times on Front Line Customer Service thereby enabling profitability through turn over
-Working on improving top line sales through initiating events and corporate tie ups liaising with corporate sales
-Successfully opened two new KFC outlets in Mumbai with active participation with the NSO team.
-Leading a team of 110 team members including Outlet Managers to generate maximum revenue.
-Reporting to Regional and Territory manager in terms of day to day operations and business reports
-Member of opening team for a new outlet and ensuring all logistics are met
-Pivotal in liaising with business development team and identified locations for outlets
-Played a stellar role in turning around a non-revenue generating outlet to Profit generating outlet.
-Successfully opened 23 new outlets and increased market share and penetration.
-Significantly contributed in generating highest sale across India for the region at various occasions.
-Achieved minimum attrition percentage for the region for consecutive 6 months.
-Played a key role in increasing Home Service Sales through team driven results for the financial year 2003-2004
-Reduced attrition by initiating One to One Sessions and Counseling Sessions.
-Promoted and placed three IDP (Internal Development Programme) candidates to Shift managers.
-Pivotal in finishing LAR (Leading a Restaurant) consisting of
-21 modules of in-depth study of handling and motivating team to drive results.
-19 modules of in -depth study of managing a Restaurant in absence of the Restaurant General Manager.
-Initiated Incentives plans to increase productivity amongst team members.
Completed 3 years Diploma in Hotel Management and Catering with specialization in Food & Beverage services. The same course now is recognized as Degree in Hotel Management.