HR Manager
Cairo Airport Cargo Company
Total years of experience :13 years, 10 Months
1- HR Processes: Created and established all the HR processes along with SOPs and relevant forms and documents
2- Restructured the HR Department: classified the HR department into specialized section (recruitment, compensation and benefits, training and development, performance and personnel) following up each section for the assigned tasks and set targets.
3- Founded a new Career leveling system
4- Performance Appraisal: Initiated a new performance appraisal system based on the career level
5- Salary Scheme: Created new Salary Scheme based on job evaluation, along with a new salary grading system.
6- Benefits Plan: Founded a benefits plan with different providers in various sectors
7- Job Codding System: innovated a job codding system, where all requirements, specifications, career levels are set based on job needs
8- Established a career development plan (ladder) for each position.
9- Created a new monitoring system for monitoring the private medical insurance utilization, and spotting out any sort of abuse.
10- Set a long-term plan along with the top management to implement and elevate employee’s loyalty to our company, as we believe that satisfaction and loyalty of employees is the core of any successful business.
Perform bookings for all products (general/special)
Daily flight planning
Performing load ability checks and flight optimization rules
Executes Pro-active sales calls
Assist in acquiring new customers
Assist in offering customer the right product along with the optimum logistic solution in collaboration with the handling department
Adhering to company pricing while being aware of market changes and being able to offer adhoc prices
Handling claims and after sales customer requests
➢ Mobinil: As a Customer Service Specialist Jun 2009 to Aug 09
Certified from Cairo University.
University Grade: Very Good Graduation Project Grade: Excellent
