Senior System Administrator
International Golden Group
Total years of experience :14 years, 3 Months
Al Ain Military Camp - Zayed the 2nd
Military Collage Al AIN
• Manage the day-to-day operations of the PCC host computers by monitoring system performance,
configuration, maintenance and repair. Ensures that records of system downtime and equipment
inventory are properly maintained. Applies revisions to host system firmware and software. Works
with vendors to assist support activities.
• Develop new system and application implementation plans, custom scripts and testing procedures
to ensure operational reliability. Trains technical staff in how to use new software and hardware
developed and/or acquired.
• Supervise Operations staff including hiring, training, evaluating and disciplining. May guide or
provide work direction to technical staff, contract staff and/or student employees. Determines
appropriate coverage for all hours of operation.
• Perform troubleshooting as required. As such, leads problem-solving efforts often involving outside
vendors and other support personnel and/or organizations.
• Establish, maintains and manages users, Installs, modifies and maintains systems and utility
software on server computer systems. Provides server support related to other software.
• Establish guidelines and methods for the installation and management of the host computer
operating systems, disk arrays, fiber channel switches, tape libraries and other components.
• Ensure high availability and acceptable levels of performance of mission critical host computer
resources.
• Develop procedures to maintain security and protect systems from unauthorized use, acts of nature
and user abuse.
• Develop procedures, programs and documentation for backup and restoration of host operating
systems and host-based applications.
• Develop and coordinates project directions and schedules to maximize benefits and minimize
impacts on the customer organizations. Provides leadership in planning and implementation of
projects for computer operations and enterprise systems administration.
• Develop tools, procedures, and training sessions for Operations, Client Support and Systems
Development staff to assist with work.
• Manage the data center and computer host systems including hardware, software and equipment
such as air-conditioning system, UPS (uninterrupted power system) and fire protection system.
• Stay current with technological developments in systems administration technology and
recommends ways for PCC to take advantage of new technology.
At Telio Al Khaleej, I closely worked with the police departments of Abu Dhabi, Dubai, Al Ain, Sharjah,
Ajman, RAK, and Fujairah, Morocco and Germany by:
• Interacting with clients to introduce and present ADMINio System provides answers in a timely
manner.
• Providing on-site training of software applications to clients.
• Creating test cases and test strategies for client system implementation.
• Providing client support by running reports and extracting in the ADMINio system and
• Monitoring multiple databases to keep track of all company inventory.
• Overseeing systems backups, archiving, and disaster recovery support when necessary.
• Working directly with departments, clients, and management to achieve Expected results.
• Researching and updated all required materials needed for Client.
• Effectively controlling the release of proprietary and confidential information for general client lists.
Performed initial client assessment /analysis to begin research process.
• Reviewing and providing comments on adequacy of documents/ took necessary steps to
correct/address any deficiencies.
• Providing individual training and support on request
• Troubleshoot/resolving system application issues escalated from customer support and other
departments with 99-percentage success rate.
• Make recommendations about purchase of technology resources
• Researching current and potential resources and services
• Installing and configuring work stations and servers
• Providing and managing all network security systems /troubleshooting security issues.
• Manages and develops upgrades to the company's telephone system
technical expertise for IT network design, implementation, optimization and upgrade. My experience is multifaceted
and includes the following:
o Creating, managing and implementing Virtual machines using VMware technologies.
o Monitoring the LAN/WAN network environment including routers, switches, firewalls, and
Internet access and software applications.
o Designing, implementing and troubleshooting Datacenters
o Installing, configuring and maintenance of \[Windows servers, Cisco infrastructure\] system
network components.
o Diagnosing and troubleshooting hardware/software network failures, and providing
resolutions.
o Providing administration support, accessing network systems in their ‘root’ level.
Technical Skills, Tools and Technologies Used
policies and troubleshooting, Symantec System Recovery, Symantec Backup Exec,
BrightStor ARCserv Backup.
• Symantec, MacAfee centralized antivirus system.
• Risk and Vulnerability Analysis, Vulnerability Patching, Risk Assessment, OS Hardening.
• Maintenance to the computer software / hardware
• Implementing a Microsoft Windows Server
Installing and configuring computer stations
• Designing and implementing network
• Overseeing the administration activities, maintenance of software / hardware and provides
additional support if necessary.
• Working with project teams to help implement Internal Systems.
Managing and troubleshooting hardware, software and network operating system/Technical issues.
• Providing orientation for new users of existing technology and software.
• Overseeing the servers, databases, and all available technology.
• Maintaining current and accurate inventory of technology hardware, software and resources.
• Monitoring and maintain technology to ensure maximum access.
• Maintaining log and/or list of required repairs and maintenance.
• Providing daily and weekly support to ensure staff with necessary tools to perform tasks
efficiently
• Researching and updated all required material needed for technical support.
• Analyzing computing/network needs
• Installing appropriate solutions within each budget.
• Connecting and setting up hardware and load all required software. Provide network accounts and
passwords as required.
• Building and maintaining vendor relationships and manages the purchase of hardware and software
products.
• Managing the purchasing of all software, hardware and other IT supplies
• Ensuring that company assets are maintained periodically and responsibly.
Project management and programing done:
• Dubai police headquarters Datacenter. (UAE)
• Rabat-Casablanca Datacenter for central prisons. (Morocco)
• Created an office assets management software.(UAE-Germany)
• Created a document control software for the company(UAE)