Muath Khaled

• Spearheaded the reorganization of Shared Services across IT, Finance, HR, Supply Chain, and Administration, significantly enhancing operational efficiency.
• Developed and standardized governance frameworks and SOPs, bolstering compliance, consistency, and service delivery across all departments.
• Championed organizational transformation initiatives, effectively optimizing workforce structure and resource allocation to drive operational efficiency.
• Directed impactful digital transformation initiatives, successfully modernizing legacy systems and enterprise applications to streamline operations and improve service quality.
• Fostered a culture of continuous improvement, leveraging data-driven insights to enhance decision-making and operational performance across shared services.

• Spearheaded data migration and system configuration projects, facilitating seamless legacy-to-cloud transitions and ensuring operational continuity.
• Architected a robust and scalable enterprise infrastructure by integrating leading technologies from Cisco, Fortinet, VMware, and Dell, optimizing operational efficiency.
• Strengthened cybersecurity measures through strategic firewall deployments, enhanced access controls, and comprehensive enterprise risk mitigation strategies.
• Developed and implemented IT governance standards, standard operating procedures (SOPs), and data privacy policies, ensuring compliance with regulatory requirements and safeguarding organizational data.
• Fostered a culture of continuous improvement and collaboration within shared services, driving innovation and operational excellence.

• Designed and executed a strategic IT roadmap to enhance infrastructure scalability and align with corporate growth objectives.
• Led the migration of legacy systems to Microsoft Azure, resulting in a significant boost in system performance and enhanced remote collaboration.
• Facilitated Oracle Fusion pre-implementation processes, focusing on process mapping, data cleansing, and workflow optimization to drive operational efficiency.
• Enhanced organizational cybersecurity posture by implementing multi-layer firewall systems and adopting Zero Trust security protocols, ensuring robust data protection.
• Collaborated with cross-functional teams to streamline shared services, optimizing resource allocation and improving service delivery across departments.

• Spearheaded the design of tailored HRMS and LMS solutions, ensuring alignment with regulatory standards and client specifications.
• Directed the complete E-Invoicing (ZATCA) implementation, achieving seamless technical integration and ensuring compliance readiness.
• Converted complex business requirements into comprehensive ERP technical blueprints, facilitating scalable workflows and robust system architecture.
• Led the migration of Microsoft Dynamics ERP to Azure, enhancing system performance, accessibility, and cost-effectiveness.
• Oversaw the end-to-end management of IT projects, fostering collaboration and driving operational excellence.
• Cultivated a high-performing team, focusing on strategic initiatives and continuous improvement in shared services.

• Oversaw 24/7 management of mission-critical IT systems and enterprise network infrastructure, guaranteeing seamless operations for airport services.
• Achieved and sustained 99.9% system availability across WAN/LAN environments, enhancing logistics and passenger experience.
• Developed and implemented proactive monitoring and troubleshooting strategies, effectively mitigating network bottlenecks before they affected operations.
• Provided swift technical support during critical incidents, significantly reducing Mean Time to Recovery (MTTR) and ensuring continuous service delivery.
• Collaborated cross-functionally to align IT strategies with business goals, driving efficiency and innovation in shared services management.
• Fostered a culture of continuous improvement and excellence within IT teams, enhancing service quality and operational performance.