Head of Performance and Development, Chairman’s Office
Department of Municipal Affairs
Total years of experience :22 years, 5 Months
Actively participating in the transformation and restructure of the Human Resources Department of the Municipal System of the Emirate of Abu Dhabi, taking care of three sub sections; Performance Management, Recruitment, and HR Strategy:
- Reengineering of the recruitment process in order to speed it up.
- Automation of the recruitment process.
- Headhunt of the best fit talents
- Advice on the new structure and its suitability and functionality.
- Participate in the preparation of the new JDs and competencies.
- HR uplift program.
- Monitor and update HR KPIs.
- Write down the new HR Department Strategy (3 years)
- HR Excellence
- Employee satisfaction
In this position I was in charge of overseeing the HR Department, Managing, Leading and Developing its different sections.
- Ensures the efficient provision of HR services to the employees in the assigned area of responsibility. Coordinate as required with HR functional heads.
- Acts as the representative of central human resources department in the specified area of responsibility (remote areas) to ensure that HR policies and practices are implemented in accordance with the corporate strategy.
- Creates and maintains a customer friendly environment in the area of responsibility while fostering strong relationships between HODs and the staff to promote employee satisfaction and efficiency.
- Provides an expert HR advisory service to the Business Unit Management or to the employees in the area of responsibility in order to optimize the performance of the unit/area.
- Coordinates with stakeholders to ensure that their requirements in terms of HR responsibilities are carried out in the area of responsibility
- Utilizes and promotes the use of IT System support as much as possible among the employees and functions as the interface between the employees and the Central HR Employee Services team.
- Facilitates routine coordination with Central HR Payroll & Services team to enable quick responses to employee payment queries and needs.
- Monitors the staff complaints/views/comments on the services of HR and takes the necessary corrective measures if feasible. Actively identify gaps, propose and implement changes necessary to cover the risk.
- Facilitates the orientation of the new staff / GT / other joiners on their eligibility, duties & responsibilities and on the Etisalat policies and procedures.
I was in charge of Promotions, Increments by Recommendation, and Bonus preparation, presentation for the CRC committee, and process (Administrative Staff). Annual Increments (Admin Staff). Employment Contracts (Admin Staff). Performance Evaluations, follow up, sending lists and reminders, data entry, and report process. Higher Academic Education Assistance for UAE National employees. Nine employees were under my supervision that was covering the promotions, increments, bonus, and employment contracts for the technical hospital employees, in addition to my supervision of the Immigration Unit staff
I was in charge of receiving, analyzing, processing, and providing follow-up until the completion of provision for the other region customers (around 140 corporate customers).
Processing telephony services like; Normal telephones and faxes, GSM and Prepaid, Telex, and Points of sales.
Processing Data services like: Frame Relay, Asynchronous Transfer Mode (ATM), Leased Circuits, Internet Leased Lines, Swift, and ADSL..
Responsibilities included: all aspects of customer service, such as opening and closing accounts, preparing withdrawal & deposit slips, Issuing standing instructions and processing them. I’m able, therefore, to do everything connected with fixed deposits from opening the account in different types of foreign currencies as well as in the local currency, and making renewal for different types of fixed deposit. Personal and agriculture loans. Vehicle financing, credit cards. Follow-up on overdue installments / defaults.