Strategic Security Consultant
Help AG
Total years of experience :16 years, 3 Months
Job Title: Strategic Security Consultant Job Purpose: Responsible for the successful engagement with the business development team, support in the development of opportunities, presales activities as well as successful delivery and completion of consultancy projects related to governance, risk and compliance services within the defined budget and timeline. Key Tasks & Responsibilities:
•Delivering and managing the implementation of consultancy projects related but not limited to management systems (ISO/IEC 270XX, ISO 22301, ISO/IEC 20000-1, UAE IA, ISR, NCEMA), risk assessment, third party cybersecurity risk management, information classification and compliance.
•Building and delivering information security awareness programs and campaigns to all our clients targeting different audiences up to CxO level.
•Helping organizations define human-element related risks with the help of social engineering exercises and activities.
Job Title: Consultant/Project Manager Job Purpose: Help organizations to solve issues, create value, maximize growth and improve business performance through management consultations and delivery implementation. Key Tasks & Responsibilities:
•Helped my clients define, implement and reach to own the Information Security & IT Service Management strategy, frameworks, policies, standards, improvement plans and best practices.
•Co-led with the clients the design, implementation, and maintenance of the information security management system related activities
•Conducted Information Security game-based awareness sessions
•Helped the sales team in defining client requirements and build the technical proposals including sizing.
Job Purpose: Maintaining operational strategies to meet agreed company objectives and oversee all management activities and liaise between the Research & Training internal center and the newspaper editorial teams.
Key Tasks & Responsibilities:
• Designed the operational frameworks for managing the integration of the new management strategy and the online systems of the newspaper.
• Developed marketing plans in conjunction with the sales and the distribution department to build our presence in the market under the new brand.
• Successfully reached to some strategic partners and built long-term relationships with them in terms of merged products/portfolios.
• Oversaw and followed-up on social media campaigns.
• Acted as QC for the research center to achieve the quality objectives and choose the proper channel for diffusion among all of AlTahrir’s media channels.
• Introduced new operational processes & OLAs between the Center and AlTahrir
Department: Customer Support & Outsourcing Job Title: Continuous Service Improvement & Quality Manager Job Purpose: Lead the quality management program within the CS&O department, including international standards certification programs. Key Tasks & Responsibilities:
•Designed high-level quality management policies and procedures for internal use and CS&O customers.
•Took over and maintained the ISO9001 certification program and plan.
•Introduced a new service line for clients to help them certify with the ISO27001 standard.
•Reported to the GM on a weekly basis the analysis and performance indicators to support their decision making and performance improvement activities.
•Reviewed departments and teams' detailed process designs, forms and written procedures.
Job Purpose: To lead the continuous performance improvement culture and lifecycle within the MSC and to support the organization to define the performance strategy, at the process and operational level.
Key Tasks & Responsibilities:
• Represented the MSC in all local, global quality and performance improvement programs (Lean projects, 6 Sigma, ISO compliance certifications…etc.)
• Established and co-chaired a risk management committee for the ISO27K.
• Acted as an interim for the Chief Security Officer in Greece for the security compliance with the local regulatory authorities ADAE, manage the risk assessment exercise and hand it over to the new CSO efficiently.
• Coached and audited first line managers on Lean Management mode/briefs.
• Owned and managed the MSC overall performance evaluation dashboard to ensure the MSC meets operational & people-related objectives, performance measurements, and customer support targets.
• Managed the in-house built Access Rights Management System including access configurations and reviews
• Helped in the design requirement and the deployment of the in-house built online examination tool across the Orange MSCs to help the HR recruitment process.
Job Purpose: To manage IT Delivery change management and provide support throughout the Case Excellence process to internal and external customers who have access to Change Management & IT Delivery tools.
Key Tasks & Responsibilities:
• Acted as the PKI digital certificates creation and support expert and managed a migration of 2000+ business users from one certification authority to another and was working closely with the service owner on PKI process improvement.
• Managed the access management process including the configuration of the ITD portals & tools.
• Acted as a knowledge center SPOC for all processes, main procedures, and tools used in the ITD.
• Delivered technical demonstrations / workshops to all Orange staff on the ticketing system.
• Was assigned as a permanent CAB member for ITD products changes and releases.
Major: Management Information Systems, GPA: 3.64 (with Honors Distinction) Major Courses included: Programming, Systems Analysis & Design, E-commerce, Decision Support Systems, Networks, and Communication. Graduation project: Digital Library System, Grade: A
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