Store Manager
M. H. Alshaya Company
Total years of experience :11 years, 8 Months
THE ROLE KEY RESPONSIBILITIES
Managing, coaching, and developing a team of diverse individuals, from recruitment to induction and beyond
When necessary follow the Company staff disciplinary procedures
Ensure all staff are multi-skilled to complete a wide range of duties within the store
Ensure all staff have knowledge of products and services within the whole store
Assist the management team in managing the performance of self and others within agreed limits including setting performance standards and efficient use of the team around you
Complete yearly appraisals for staff within agreed time limits
Manage a business that is maintained and viewed as ' best in class', maximising sales at every opportunity and maintaining extremely high standards
Understand customers, anticipating their needs, setting ' best in class' standards of service
Ensuring staffing levels are adequate to meet customer expectations for the whole store
Identify business levers and pro-actively assist the Area Manager to keep track of the competition so that the business can respond to change
Manage stock availability and waste
Driving customer service standards to achieve sales and exceed customer satisfaction targets
Identifying the potential and managing staff development and supporting staff to achieve their potential
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