Sr. IT/APP Support Specialist
RLDatix
Total years of experience :9 years, 5 Months
L2 Analyse/support application to assess overall performance of server / applications/ETL and underlying problems.
L3 Lead Internal Network & Datacentre, IT infrastructure management based on OLA, i.e. Endpoint Management, wireless networks, IP telephony, firewall, Microsoft Servers Management, and VM ware virtual machine management, Cisco Routers and switches backup, and disaster recovery systems.
Providing resolution for Incidents, requests, change management, root cause analysis for problem management; Release management and service level with respect to IT service management and service continuity.
Technology infrastructure Assessment, Planning, Implementation and Risk Management, IT Training, and policies Management.
Provides remote support for complex and critical computer application and server problems and issues by administration tools.
Working closely with Projects Consultant / DevOps Team, training to maintain current applications and to meet further Releases
Lead Internal Network Infrastructure support on the base of OLA that includes wireless networks, Avaya IP telephony, firewall, Microsoft Servers, cloud management. and VM ware virtual machine management, Kaspersky endpoint security. Websites
Performing technical analyses; works with subject matter experts to ensure user needs are
correctly specified and effectively implemented.
Work with end users to define system requirements and resolve technical issues.
Guides users in formulating requirements; advises on alternatives and on the implications
of new or revised computer systems/applications technology.
Plans and coordinates the analysis, design, programming, timely implementation, and
testing of applications projects.
Reviews design, analysis, and code for quality and adherence to standards.
Provides on-call support for complex and critical computer applications problems and
issues.
Provide Go-Live support (Application and technical support)
Working closely with Projects Consultant / System Analyst to maintain current applications and to meet further needs
System build and configuration (Code tables, Screens, and Reports)
Lead Internal Network Infrastructure support on the base of OLA that includes wireless networks, Avaya IP telephony, firewall, Microsoft Servers, cloud management. and VM ware virtual machine management, Kaspersky endpoint security. Websites
Performing technical analyses; works with subject matter experts to ensure user needs are
correctly specified and effectively implemented.
Work with end users to define system requirements and resolve technical issues.
Guides users in formulating requirements; advises on alternatives and on the implications
of new or revised computer systems/applications technology.
Plans and coordinates the analysis, design, programming, timely implementation, and
testing of applications projects.
Reviews design, analysis, and code for quality and adherence to standards.
Provides on-call support for complex and critical computer applications problems and
issues.
Provide Go-Live support (Application and technical support)
Working closely with Projects Consultant / System Analyst to maintain current applications and to meet further needs
System build and configuration (Code tables, Screens, and Reports)
Datix.com, Focusing on Health Care sector and Patient safety
Performing technical analyses; works with subject matter experts to ensure user needs are
correctly specified and effectively implemented.
Work with end users to define system requirements and resolve technical issues.
Guides users in formulating requirements; advises on alternatives and on the implications
of new or revised computer systems/applications technology.
Plans and coordinates the analysis, design, programming, timely implementation, and
testing of applications projects.
Reviews design, analysis, and code for quality and adherence to standards.
Provides on-call support for complex and critical computer applications problems and
issues.
Provide Go-Live support (Application and technical support)
Working closely with Projects Consultant / System Analyst to maintain current applications and to meet further needs
System build and configuration (Code tables, Screens, and Reports)
Providing remote IT support to users overseas
Troubleshooting DNS, DHCP, exchange encryption and windows 7, 8, 10 related issues.
Managing active directory users and groups and GPO.
Providing support for PC, Servers and IT equipment related issues.
Managing user accounts on online exchange office 365 and Microsoft exchange 2008 and 2010, Microsoft SharePoint.
Working on PowerShell for Microsoft active directory and exchange.
Working on Xenapp citrix servers.
Virtual machines, ESXI servers, application servers and Fileservers.
PDQ Deploying applications on user end remotely.
Working on Remote Desktop Services servers to provide online applications (RDS)
Working on DFS servers.
Managing Veeam for server backups.
Working on freePBX Voip services
Experiencing working in multiple domains and the collaboration with multiple application service providers.
• Act as a single point of Contact for phone calls and emails from staff regarding IT issues and queries.
• Troubleshooting DNS/DHCP issues on window 2003, 2008.
• Enter requests service desk application.
• Follow standard service desk operating procedures.
• Present and explain IT support policies, updating IT support processes, scripts, SLAs and OLAs
• Receiving logging and managing calls from internal staff via telephone and email.
• 1st line support. Troubleshooting of IT related problem from in house software to hardware such as laptop desktop IP telephony scanner and printers.
• Troubleshoot basic network issues. (IP related issues, cabling issues, network card issues, Network Switches).
• Provide Basic in-house training in MS Office application used within the association (word excel outlook PowerPoint).
• Test computers to ensure proper functioning of computer system.
• Writing Technical documents/Knowledge-Base for future references.
• Install, upgrade, support, and troubleshoot XP, Windows 7 and Microsoft Office 2007, 2010 and any other authorized desktop applications.
• Install window 7 through window deployment server.
• Providing onsite and remote help using VPN.
• Configure the outlook profile of the users.
• Use automated tools to maintain PCs and notebooks.
job included: Managing Active Directory, DNS, Microsoft, IT support
• Advance routing and switching • Computer Networking ( University of Washington – Online ) • Runners up in embedded system programming contest held at Superior University Lahore ( 2013 ) • An active member of institute of electrical and electronics engineering Lahore section ( IEEE-SUL ) • 85% result in computer networking online course from Washington University. ( 2013 ) • Worked as interne in Pakistan Telecommunication company limited ( 2013 ) • Working on research paper: • Optical Burst Switching • Micro Electro Mechanical Systems.