مباشر أشفق

+ Lead enterprise-wide digital innovation and Al strategy, aligning
emerging technologies, automation, and infrastructure modernization
with business objective to enhance operational efficiency and
competitive advantage.
+ Drive Al adoption initiatives, including large language model (LLM)
deployment, intelligent automation, and advanced data-driven
decision systems to improve productivity and executive insights.
+ Establish and govern Al risk management frameworks, ensuring
responsible Al usage, data privacy, regulatory compliance, and
alignment with ISO 27001 and ISO 27701 standards.
+ Spearhead process automation programs, leveraging ecosystem tools
to streamline workflows and eliminate manual inefficiencies.
+ Oversee IT infrastructure, network architecture, and cloud integration
strategies to ensure scalability, resilience, and secure digital
operations.
+ Lead enterprise IT operations to maintain high availability, minimize
downtime, and optimize service delivery performance.
+ Strengthen organizational compliance posture by driving ISO 27001
and ISO 27701 governance frameworks, conducting IT risk
assessments, and implementing mitigation strategies aligned with
global best practices.
+ Develop and enforce cybersecurity controls, policies, and security
architecture to safeguard enterprise data, digital assets, and Al
systems.
+ Mentor and manage cross-functional IT and Al teams, fostering
innovation culture, capabilty building, and continuous improvement.

+ Managing team of IT specialists, guidance and mentorship to
accomplish Al projects and Digital Transformation initiatives
+ Spearheaded digital transformation and Al strategy initiatives, aligning
IT solutions with business objectives to drive operational efficiency.
+ Directed Al-driven projects, including LLM deployment and process
automation, enhancing decision-making and productivity
+ Overseeing IT Operations, quickly addressing issues to reduce
downtime and disruptions to business operations.
+ Strategic plans for IT infrastructure, including network architecture,
server deployments, and cloud services integration.
« Implementation of ISO 27001 security procedures to protect the
organizations data and infrastructure while adhering to industry
norms and standards
+ Lead IT risk assessments, implementation mitigation strategies to
safeguard systems and regulatory standards

+ L3 Analyze/support application to assess overall performance of
server / underlying problems & implementation
+ L3 Lead Internal Network & Datacenter, IT infrastructure management
i.e. Endpoint Computing, wireless networks, IP telephony, firewall,
Microsoft Servers, VM ware, Azure, Oracle Cisco Routers and
switches backup, and disaster recovery systems
+ Providing resolution for Incidents, requests, change & release control,
root cause analysis for problems and service level with respect to IT
service management and service continuity
+ Technology infrastructure Assessment, Planning, Implementation and
Risk Assessment, IT Training, and policies
+ Provides remote support for complex and critical computer application
and server problems and issues by administration tools
+ Working closely with Projects Consultant / DevOps Team, training to
maintain Versions and to meet further Releases.

Datix.com, Focusing on Health Care sector and Patient safety

Performing technical analyses; works with subject matter experts to ensure user needs are
correctly specified and effectively implemented.
Work with end users to define system requirements and resolve technical issues.
Guides users in formulating requirements; advises on alternatives and on the implications
of new or revised computer systems/applications technology.
Plans and coordinates the analysis, design, programming, timely implementation, and
testing of applications projects.
Reviews design, analysis, and code for quality and adherence to standards.
Provides on-call support for complex and critical computer applications problems and
issues.
Provide Go-Live support (Application and technical support)
Working closely with Projects Consultant / System Analyst to maintain current applications and to meet further needs
System build and configuration (Code tables, Screens, and Reports)

+ Provide technical support and assistance to end-users, resolving
hardware, software, and network issues promptly and efficiently.
+ Manage and maintain IT infrastructure, including servers, networks,
and systems, ensuring optimal performance and security.
« Implement ITIL best practices for incident management, problem
resolution, and change management processes.
+ Lead IT projects from inception to completion, including system
upgrades, migrations, and deployments, ensuring minimal disruption
to operations.

« Provided remote IT support to users overseas.
+ Respond to breakdowns, Investigating, diagnosing and solving
computer & servers software, and hardware faults
+ Managed active directory users and groups and GPO, Managed user
accounts on online exchange office 365 and Microsoft exchange
2008 and 2010, Microsoft SharePoint
+ Worked on Powershell for Microsoft active directory and exchange,
+ Worked on XenApp Citrix servers.
+ Designing & Managing Virtual machines, ESXI servers, application
servers and Fileservers, PDQ Deploying applications
+ Worked on Remote Desktop Services servers to provide online
applications (RDS) Worked on DFS servers, Managed Veeam for
server backups
+ Worked on FreePBX VoIP services to create extensions for uses

« Act as single point of contact for phone calls and emails from staff
regarding IT issues and queries.
« Present and explain IT support policies, updating IT support
processes, scripts, receiving logging and managing calls from internal
staff via telephone and email
+ Preformed Install, upgrade, support, and troubleshoot XP, Windows 7
and Microsoft Office 2007, 2010 and Citrix- XenApp applications.