IT Associate (Network and Telephony)
Alghanim Industries
Total years of experience :12 years, 8 Months
All network operations including following
Continuously monitoring a wide variety of information and network systems that include communications circuits, cloud resources, LAN/WAN systems, routers, switches, firewalls and VoIP systems and application delivery.
Providing timely response to all incidents, outages and performance issues.
Categorizing issues for escalation to appropriate technical teams.
Recognizing, identifying and prioritizing incidents in accordance with customer business requirements, organizational policies and operational impact.
Collecting and reviewing performance reports for various systems, and reporting trends in performance to senior technical personnel to help them predict future issues or outages.
Documenting all actions in accordance with standard company policies and procedures.
Notifying customer and third-party service providers of issues, outages and remediation status.
Working with internal and external technical and service teams to create and/or update knowledge base articles.
Performing basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.).
Supporting multiple technical teams in 24x7 operational environments with high uptime requirements. Varied shift schedules may include day or evening hours.
Key Responsibilities and Duties:
•Consult with clients, vendors, and personnel in other departments to discuss estimate and resolve issues.
• Administer network and data security, including directory, group policy, firewalls, antivirus, email security, etc.
• Prepare estimates used by management for purposes of planning, organizing, and scheduling work.
•Install and configure networking/Systems and equipment.
•Implementation, configuration, deployment, and support of systems.
•Provide training to new employees and other training sessions as required.Key Responsibilities and Duties:
•Consult with clients, vendors, and personnel in other departments to discuss estimate and resolve issues.
• Administering network and data security, including directory, group policy, firewalls, antivirus, email security, etc.
• Prepare estimates used by management for purposes of planning, organizing, and scheduling work.
•Install and configure networking/Systems and equipment.
•Implementation, configuration, deployment, and support of systems.
•Provide training to new employees and other training sessions as required.
Skills: CCNP Security · Network Administration · Network Security · IT Security Policies & Procedures · Enterprise Anti-Virus · Trend Micro · Aruba Wireless · Fortinet · Technical Support · Cisco Systems Products
* Install and configure computer/Server/Network hardware, operating systems and applications.
* Monitor and maintain systems and networks.
* Talking with staff or clients through a series of actions, either face-to-face or over the phone, to help
set up systems or resolve issues.
* Troubleshoot system and network problems, diagnosing and solving hardware or software faults,
replace parts as required.
* Provide support, including procedural documentation and relevant reports.
* Follow diagrams and written instructions to repair a fault or set up a system.
* Support the roll-out of new applications. Test and evaluate new technolog.
* Set up new users' accounts and profiles and deal with password issues.
* Respond within agreed time limits to call-outs.
* Work continuously on a task until completion with third parties.
* Priorities and manage many open cases at one time.
* Rapidly establish a good working relationship with customers and other professionals, such as
software developers.
* Conduct electrical safety checks on IT equipment.
*Direct the development, implementation and administration of all IT.
*Perform Project management of IT initiatives.
*Ensure timely and accurate delivery of technology products and services.
*Oversee new system facilitation, current system enhancements
*Manage internal/external application upgrades.
*Define and improve all system and network operations processes.
*Create strategic goals and convert to easily implemented plans.
*Manage external vendors relationships and services.
My responsibility was Sales & Marketing of a RetroNet fully customizable PMS technology for shipping industries.
Retrotech has been focused on developing fleet management system for the shipping industry since 2007.
RetroNet, the software was developed based on current market standards and critical requirements to manage maintenance and spare-procurement in fleets.
It is a standard Microsoft Windows based application and can operate on most Microsoft OS platforms.
Business Development and Sales Management:
• Develop and maintain commercially productive relationships with both new and existing client, generating business and preparing summaries.
• Prepare database and reports for lead generation and calling.
• Promote the company brand to key buyers, ensure their knowledge is current and appropriate and identify potential opportunities.
• Write accurate reports through the detailed analysis of data, develop and maintain a database of all contacts.
• Perform market research to support the business needs in an efficient and timely manner whilst minimizing business risk.
• Ensure continuous interaction with clients to understand their business needs.
• Handle customer queries and provide immediate feedback.
Client Relationship Management:
• Develop relationships with current clients by maintaining regular contact and communication, including mid and end of season reviews, initiating meetings.
• Manage customer centric operations and ensuring customer satisfaction by achieving delivery and service quality norms.
• Identify improvement areas, implement measures to maximize customer satisfaction levels.
My responsibilities includes IT Strategic Planning / Business Solutions /Budgeting / Contract Negotiations / Vendor Relations.
Maintenance and Backup of all servers & client machines.
Assets management
• My responsibilities includes IT Strategic Planning / Business Solutions / Team Leadership / Budgeting / Contract Negotiations / Vendor Relations.
• Handling difficulties of junior Engineers and maintaining whole team from their roster to allocation of client queries to them and keeping track till completion of queries.
• Installation & configuration of Microsoft Windows server & client O.S & other Microsoft product like MS office 2003/07/10.
• Installation & configuration of virtual machines.
• Maintenance of Active directory.
• Maintenance and Backup of all servers & client machines.
• Assets management
• Computer Assembling & Troubleshooting, Local & Network Printer Troubleshooting, LAN Infrastructure.
• Installation & configuration of Microsoft Windows 2008, 2003 Server.
• Windows 2008/ 2003 Active Directory.
• Installation, configuration & troubleshooting of Microsoft products like Windows 7, vista, XP. MS Office 2003/07 & Microsoft Outlook 2007/03.
• Outlook configuration & Troubleshooting. Managing file & folder sharing & security
• Setup of Local Area Network (LAN). Server management, Disk management and Application support.
• Worked on Antivirus server Symantec 11.0/11.1/11.2 Version, Implementing, managing and troubleshooting of Group Policies. Creating new Antivirus package.
• Monitoring of routers ping responses and routers physical status
• Worked on Wire-shark IP routing traces. Monitoring routing.
• Maintenance & Backup of servers on Remote locations all over India.
• Worked on SQL 2005 (retrieving data, shrink database, restore database, creating new database, tables etc.)
• Configuration of VM-ware Servers
• Configuration proxmox virtual machines
Diploma (Electronics) from Mumbai University.