Mudar Farousy, Call Center Manager

Mudar Farousy

Call Center Manager

MAHARAH TRAVEL

Location
Saudi Arabia - Riyadh
Education
Diploma, Geography
Experience
20 years, 3 Months

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Work Experience

Total years of experience :20 years, 3 Months

Call Center Manager at MAHARAH TRAVEL
  • Saudi Arabia - Riyadh
  • My current job since June 2018

call center and operation manager

handling calls and operation
closing sales with accounts department
serve the lead point of contact for all customers
build and maintain strong long -lasting client relationships

handling CRM system

managing and controling KPIS

Call Center Manager at maharah travel
  • Saudi Arabia - Riyadh
  • My current job since June 2018
Call Center Manager at Arjaa travel
  • Saudi Arabia - Khobar
  • June 2016 to June 2018

contact center and contract manager

Call Center Manager at flyin
  • Saudi Arabia - Riyadh
  • June 2011 to December 2016

call center manager for flyin.com

branch manager for head office

Branch Sales Manager at altayyar travel
  • Saudi Arabia - Buraidah
  • June 2009 to June 2011
Customer Service Agent at shamra travel
  • Syria - Latakia
  • February 2004 to November 2009

Work ticketing and hotel booking umra visa full packages

Education

Diploma, Geography
  • at Tishreen University
  • June 2008

Specialties & Skills

Ticketing
Sales Management
operations
Call Center Management
Sales operation manager call center Manager
call center and Operations mangment. Operations. ticketing and hotel booking. Sales manegment
Microsoft
problem solving

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Galilio advanced (Certificate)
Date Attended:
June 2010
amadeus advanced (Certificate)
Date Attended:
February 2009
saber advanced (Certificate)
Date Attended:
January 2019

Hobbies

  • reading football movies