Muddassir Abdulsubhan

Installing OS/ISO Image Win7 64bit for all the Laptop and Desktop on client place
•Joining Domain and Adding User to Admin rights
•Troubleshooting the Network issues like RJ45 Cabling, Punching and Crimping
•IP Phone Configuring with MAC Address for the client as per request
•Helping the Data Network Group to Access Cisco Switches via putty
•Updating daily all the Devices running Normally to Head Office
•Configuring Mobile devices to Company Outlook and Wi-Fi
•Updating all the IT Materials Stocks Inventory in the Store
•Following IT Remedy Software as per Ticket
•Daily Updating all the Trouble Ticket via email to the Users
•Handover IT Assets to the New Employees and keeping the records & email
•Managing all the new arrived IT materials up to date records & email
• Assigning temporary Administrator rights for the User as per request
•Troubleshooting & Resolving Hardware and Software issues in Client Places
•Outlook Configuring Manually for the Users
•Using Skype for multipurpose sharing, chatting, video etc
•Remotely connecting to the User’s PC and resolving the issues

Administering desktop with win9X & XP Operating System.
•Configuring mailing software.
•Attending end user problem assigned through help desk.
•Hands on Experience on Help Desk software automation support processes including the ability to submit, monitor, and manage help desk cases, change requests, and asset inventory records.
•Co-ordinate with the customers.
•Troubleshooting software and hardware issues
•Upgrading RAM and Microprocessor Desktop and Laptop as per request
•Burn ISO Images in USB drive and DVD
•Ordering IT material supply
•Handling customer enquiries and complaints
•Adding Users in Barcode reader for Access
•Updating daily Server room activity
•Adding Users and giving permission in ADS
•Adding Users name in Access Control List(Firewall SENSE)
•Checking Agent Status like Loggedin, Incall, AWT, Hold, Not Ready via C-ZENTRIX
•Handling administration and paperwork
•liaising with customers, employees, suppliers, licensing authorities and sales representatives
•Making improvements to the running of the business.
•Outlook Configuring in Apple devices and System

Having 2 years of work experience as

Installing UTP Cables Crimping and Punching till Data Room to User end.
2. Checking the Internet and Connetivity
3. Installing Cabinet and Network Switches and Routers, Wireless Configuration
4. Installing OS, drivers, Software Application in Laoptops, Desktops
5. Installation of Windows Standard Server 2008 and Applications
6. Installation of Local and Network Printers and Scanners
7. Troubleshooting Software and Hardware issues
8. Assigning Permissions from Server (ADS) to perticular Users as per request, approval
9. Checking Updated Antivirus from the Server
10. Assigning Users Rights to Access share drives
11. Connecting Remotely to User PC's and resolving Software Problems

Roles & Responsibilities

•Identifying the Hardware and Software requirements for the proposed Network Solution.
•Administering in windows 2000 & XP Networks, Service pack installation, ADSL modem installation in network.
•Involved in Configuring and maintaining a Proxy server.
•Backup and Restore and request processing environment.

Hardware and Software installation and upgrades.
•Tasks involved user and group creation, domain and workgroup setup.
•Assigning Disk Quotas and Special NTFS Permissions.
•Actively involved in installation of Windows operating systems and network clients.
•Adding additional disks, creating partitions and file systems.