Mufid Shaikh

Operations Analyst at Namshi.com

• United Arab Emirates - Dubai
• April 2022 to September 2022

Responsibilities:
-Analyzed and shared daily performance metrics for the Ops Department.
-Created multiple dashboards and implemented performance measurement automation within the department.
-Managed both forward and reverse logistics, including performance monitoring and handling operational exceptions.
-Handled day-to-day requests from the Warehouse, Customer Service, and Logistics teams.
-Interacted with the Finance team to resolve remittance and invoice-related concerns.
-Managed and measured performance of third-party logistics providers.
-Conducted item-level reconciliation on a monthly and daily basis for different carriers used in the business.
-Handled remittance and invoice processing for all carriers on a monthly basis.
-Collaborated with the Customer Service team to resolve logistics and operations-related issues. Impact:
-Efficiently resolving customer Requests/Complaints with Warehouse, CS and Logistics departments.
-Increasing delivery rate while reviewing weekly 3PL performance.
-Better tracking visual on the delivery product.