IT Support Specialist
shabakah Net
Total years of experience :13 years, 7 Months
working in NGHA's Hospitals
Network Infrastructure, Availability and Troubleshooting Control
Monitor and operate the network to provide a reliable, stable, scalable responsive & secure data communication network with connectivity to the responsible locations.
Responsible for preliminary troubleshooting, escalation & reporting, based on agreed SLA.
Working on Multi-Vendor Microsoft, Cisco, Juniper, Avaya, Dell and HP devices
Open trouble tickets, resolve problems and/or coordinate with Shabakah-Net operations team.
Working on Active directory, SQL Server, Exchange Server, Cisco Switches, Routers, Access Points, Juniper Firewalls and Kaspersky Security Servers
Any other technical activities which are assigned by direct manager or customer supervisors.
Keep proper records of daily activities and send it to direct manager every week
Information security management to manage information, security effectively within all service activities.
Manage and operate the consumables to make sure that a smooth and trouble free operation for NGHA staff in the location.
Respond to Tickets forwarded from NOC, Service-Desk, or Management Tools.
Resolve/ Escalate the Incident within SLA time
Update Trouble Ticket (Service-Now)
Configure Network devices as per requirement.
Archive Configurations with Date & Time stamp.
Tracking “chronic” or recurring problems and escalate within the IT Management
Recommend configuration changes and network upgrades as required
Network Performance Analysis (trend, analysis, performance monitoring and capacity planning)
Provide upgrade recommendations based on statistics and best practices
Initiate Change management request through NGHA Service Desk Portal
• Worked as a part of Managing and Administrating the Network in online branches and with value added Services to Dr. Bassam Medical Center (BMC)
• Management of state of the art LAN, Internet and VPN connectivity for smooth working of entire Network including BMC and Training center.
• Thin Client Computing implementation for providing advanced best design networking with lowest cost.
• IP PBX Server implementation for sophisticated massaging and feature rich unified Communication solutions throughout the whole Network.
• Maintain and manage all active IT components like routers, switches and firewall.
• Taking weekly Backups of all Server states to ensure business continuity and low downtime.
• Resolve hardware and software problems, bugs and media outages issues.
• Install, administer and support Windows 2K8 Network Infrastructure based on Dell and Acer Servers.
• Managing & Monitoring Servers along with the relevant services (Active Directory, DNS, DHCP)
• Configurations of VLANs, VTP, STP, Port fast, Uplink fast, Port Security, Inter VLAN routing
• Configuration of routers using OSPF, Frame Relay etc
• Install, administer and support Windows Server 2K8 Network Infrastructure
• Implementation of TCP/IP & related services-DHCP/DNS
• Planning future improvements, suggesting IT solutions to business problems
• Making sure all IT meets industry standards
• Implementing the necessary upgrade or update on an ON DEMAND basis, except in the case of windows updates or anti-virus updates
• Diagnoses and troubleshooting of Network and Infrastructure systems in order to keep the systems up
• Providing technical support to all end users.
Install, configure and troubleshoot windows based client end systems
Manage and troubleshoot 60 Nodes at local area network
Configure, manage and monitor all the networking equipments.
Configure, deploy and manage the software based centralized antivirus, IDS and firewalls.
Provide exceptional end-user support via telephone, e-mail and face-to-face interaction.
MAJOR COURSES Computer Network Engineering System Engineering Advance Algorithm Design and Analysis Project Management Advance operating system Web Programming Advance computer architecture Web Development Artificial Intelligence Object Oriented Programming Database Development Software Engineering