Director Human Resources & Organization Development
Family Business Group
مجموع سنوات الخبرة :26 years, 3 أشهر
I am mainly involved in bringing the positive change in the organization's culture. It includes assessing the existing situation, developing strategies data-driven HR System, implementing the strategies across the organization. My core focus is area HR Analytics with a belief that people decisions must be based on Data and facts.
Reporting directly to the Group CEO I am the Head of Organizational Development Department. Responsible to Lead the Organizational Development and Human Resources Interventions and Change Management initiatives in the groups, which mainly includes:
• Review and Redesigning of the Organizational Structures of 12 Companies and 5 Central Support Services Departments by identifying direct and indirect reporting relationships, reporting gaps and their alignment with Group’s vision, mission and strategies. It reduced over lapping of almost 15% jobs in various functions and resulted in clear Roles and responsibilities.
• Lead the Change Management initiatives, which includes:
Identification & assessment of all stakeholders
Conduct Impact of change and readiness activities
Develop & Implement Master Change Management Plan comprising of action plan, communication plans, resistance plan etc.
• Develop Corporate HR Manual for the Group. It reduced the duplicated HR transactions by 40% in the new system by removing extra forms and approvals.
• Implementation and monitoring of Performance Management System - it includes conducting learning sessions on developing SMART goals and assist in performance review meetings etc.
• Review the People Performances of all 12 companies & 5 Central Support Departments as a member of Senior Management Committee during Quarterly and Budget Review Meetings. Highlighting performance improvement opportunities in People area with the action plan.
• Develop the Training Department including the Training Schedule for above 800 employees by identifying their training needs with their department heads. Conduct training sessions for almost 25% of employees in the group on various soft skills.
• Developed Succession Plans for all the 9 key position in the Group.
• Involved in Human Resources Planning and Recruitment. Member of Recruitment Committee to conduct interviews of all managers and above levels positions.
Associate (last position) June 2004 - February 2010
My clients were in Contracting, FMCG, Real Estate, Consulting Firm, Banking and Hospitality sectors. I was responsible for conducting and managing client engagements relating to:
• Developed HR Policies and Procedure Manuals for 10 clients, including activities from recruitment to exit from the company
• Developed over 300 unique Job Descriptions for various positions. It includes, roles and responsibilities, skills required for the job and reporting relationship
• Developed Training Strategies including criteria for assessing training needs, identification of trainings, review of pre and post training activities
• Recruited over 50 new staff (at all levels) in various functions including Audit, Advisory & Tax.
• Developed Authority Matrices. It includes identification of transactions, responsibilities and authority limits for various organizational activities
• Developed Succession Plans as per the client requirement. It includes the criteria of identification of core positions, identification of successors and its assessment of successor readiness.
• Compensation and Benefit Analysis and developing salary survey reports
• In addition to People & Change Advisory (HR) assignments, I was responsible for business development and execution of advisory projects in the Kingdom of Saudi Arabia which includes initial client meetings, gap analysis, costing, development of proposals, customary risk management procedures etc.
• Implemented operational policies & procedures with process maps entailing operations, credit, trade services and audit for branches and Head Office for creating strict controls and uniformity amongst branch operations.
• Team Leader for project initiation and management for obtaining ISO certification of entire banks operations and replicating the ISO certified operations model in all branches of Bank Alfalah.
• Conducted a detailed gap analysis of the documented bank’s polices and procedures and their implementation at branches and gave recommendation for the improvement where required to the senior management.
• Developed training modules and conduct trainings on ISO 9000 awareness, documentation, internal audits, quality objectives etc.
• Conducted supplier assessment survey of the products/services offered by the different vendors and select them on their ability to supply products/service according to bank’s requirement.
• Facilitated the branch’s staff in the development of quality objectives and their timely measurement.
• Developed internal audit schedule for branches and facilitate the internal audits. Assisted branches in development of corrective and preventive actions.
• Implementation and monitoring of Customer Relationship Management system through Queue Management System, which raised the customer services level furthermore to track all counter services for benchmarking and standardization across the network
• Conducted Comprehensive Resource Utilization Study modeled on the best performing branch for documenting the working parameters, dynamics & scope of each individual to analyze overall resource allocation and utilization for gauging productivity on headcount basis.
Was responsible for organizational development and quality management consulting assignments, which mainly includes:
• Assisting in the process of developing quality management system at various clients, which includes gap analysis, documentation, implementation, internal audit etc.
• Development of Human Resource/QMS Policies Manual
• Process mapping and analytical review of systems
• Training and learning sessions.
Involved in various Quality Management, Human Resource (HR) and Financial Advisory Services (FAS) assignments. These include conducting gap analysis in the existing system of the organization and reviewing the documentation structure for both HR Advisory and ISO 9000 assignments. Also provided training and conducted internal quality audits. Worked on effectiveness of the system through TQM methodology by using the Tools of Statistical Quality Control.
Involved in various Quality Management Assignments of ISO 9000. These included preparation of cost sheets and proposals, finalization of assignments, gap analysis, training (awareness, documentation, internal quality auditing etc.), documentation and conducting internal quality audits. Also involved in HR functions, which included selection, recruitment and appraisal, both for the Firm and for the Clients.
Interned in the Quality Assurance Department from University to develop Tools of Statistical Quality Control, ensure effectiveness of Quality Circles and aid implementation of ISO 9000 Standards.
ISO 9000 QMS Lead Auditor