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Muhammad Abdullah, Senior IT Support Engineer

Muhammad Abdullah

Senior IT Support Engineer

Mohammed Omar Al-Majid Group

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Information Technology
Experience
10 years, 4 Months

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Work Experience

Total years of experience :10 years, 4 Months

Senior IT Support Engineer at Mohammed Omar Al-Majid Group
  • United Arab Emirates - Dubai
  • My current job since February 2018

Responsibilities:
• Handling all IT Support related work (Installations, Troubleshooting, Configurations, Backups, Networking etc.) in all branches in UAE and Oman.
• Configurations, management and troubleshooting of Fortinet (FortiGate 60D) Firewall and Etisalat Access Points.
• Managing (Updating, Uploading, Editing etc.) E-Commerce Seller accounts on Souq.com and Noon.com.
• Installation of CCTV Cameras, maintenance and management.
• Searching vendors, getting Quotations and Purchasing all type of IT Equipment.
• Managing (Configuring and Troubleshooting) Attendance Machines and collecting Data.

Achievement:
• Managing Head Office and all branches of all companies in UAE & Oman.
• Being a team member of a Best Group in UAE.

HelpDesk Engineer at TurnoTech Pvt. Ltd. (Punjab Safe Cities Authority Lahore)
  • Pakistan - Lahore
  • December 2016 to October 2017

Responsibilities:
• Huawei Router's (AR-530) and Huawei Switches (S2700 \{POE\} & S5720) Configuration using script.
• Operating System (Client and Server), Drivers, Application Software Installation, Licensing and Troubleshooting.
• Network Troubleshooting and VLAN modification.
• Huawei Video Conferencing Device (TE-40) Installation, Configuration and troubleshooting.
• Data Servers, File servers, DNS, DHCP and Call Servers Management, Backup and troubleshooting.
• Huawei IP Phone (espace 8950) configuration and troubleshooting.
• Huawei IP Cameras configuration, maintenance and troubleshooting.

Achievement:
• Being a team member of Huawei in Punjab Safe Cities Authority Lahore Pakistan (V8 Project).

Deputy Manager IT at Metaline Industries Pvt. Ltd.
  • Pakistan - Lahore
  • September 2016 to October 2016

Responsibilities:
• Database of ERP, DHCP and Active Directory backup.
• Domain, Active Directory Management and Policies Implementation on Server for Clients.
• E-mail Modification (C Panel as well as Exchange Server).
• ISA Server Installation and Configuration.

Achievement:
• Working in a Thin Client Environment.

IT Support Officer at Premier energy Pvt. Ltd.
  • Pakistan - Lahore
  • January 2016 to August 2016

Responsibilities:
• MikroTik Router Board Configuration and Load Balancing.
• Domain, Active Directory Management and Policies Implementation on Server for Clients.
• Avaya Exchange, Server, IP Phones installation and Configuration.

Achievement:
• PolyCom (Video Conference) device installation and configuration.

IT Administrator at LalQila Restaurant Lahore
  • Pakistan - Lahore
  • April 2015 to December 2015

Responsibilities:
• Domain, Active Directory Management and Policies Implementation on Server for Clients PC/ Users and DHCP and Active Directory backup.
• TP Link C9 Archer Router Configuration.
• Installation and configuration of Attendance machine and integrate with software.
• Operating Systems, Windows Server 2003 and Softwares installation and troubleshooting.
• Database Backup of SQL Server.
• DHCP & Active Directory backup.
• CCTV Cameras installation and online and also configuration of CCTV Apps on android or IOS hand held devices.
• Hardware assembling and troubleshooting.

Achievement:
• Learnt how to use POS Software and how to make POS work smooth.

IT Executive at Clemence International Lahore
  • Pakistan - Lahore
  • June 2014 to June 2015

Responsibilities:
• Web Designing and Development.
• Outdoor IT Services to different Clients.

Achievement:
• Install and Configure Windows Sever 2008 and Create Domain.

Assistant Network Administrator/ Internee at Minhaj University Lahore
  • Pakistan - Lahore
  • September 2013 to September 2014

• Domain, Active Directory Management and Policies Implementation on Server for Clients PC/ Users.
• Network Printer, Network Scanner installation and troubleshooting.
• Windows and Softwares installation and troubleshooting.
• Network Designing and Cabling infrastructure.
• Hardware assembling and troubleshooting.
• LAN Cables punching Straight Through and Cross-over.

Education

Bachelor's degree, Information Technology
  • at Minhaj University Lahore
  • November 2015

Bachelor of Science in Information Technology

Diploma, Web Engineering with PHP
  • at Punjab University College of Information Technology
  • April 2014

Website designing and development in PHP

Diploma, Software Engineering
  • at Govt. College of Technology Railway Road Lahore
  • October 2010

6 Months Short Diploma in Software Engineering

High school or equivalent, Pre-Engineering
  • at Standard College Lahore
  • January 2010

F.Sc. (Pre-Engineering)

High school or equivalent, Science
  • at The Linderhof Lahore School System
  • August 2007

Matriculation

Specialties & Skills

DHCP
+Endorse 0
PC
+Endorse 0
IP PBX
+Endorse 0
IPTV
+Endorse 0
Mikrotik
+Endorse 0
Application Skills
+Endorse 0
Operating System Skills
+Endorse 0
System Administration Skills
+Endorse 0
General IT Skills
+Endorse 0
Switching Skills
+Endorse 0
Routing Skills
+Endorse 0
General Computer Skills
+Endorse 0
Troubleshooting
+Endorse 0

Languages

English
Intermediate
Urdu
Native Speaker
Punjabi
Intermediate

Training and Certifications

CCNP (R&S) (Certificate)
Date Attended:
July 2018
Valid Until:
July 2021
Network Design & Project Lifecycle (Training)
Training Institute:
Corvit Trainings Lahore
Date Attended:
November 2016
Duration:
9 hours
Business Communication Skills (Training)
Training Institute:
Premier Energy Pvt. Ltd.
Date Attended:
September 2016
Duration:
5 hours
Values and Behaviors (Training)
Training Institute:
Premier Energy Pvt. Ltd.
Date Attended:
April 2016
Duration:
5 hours
Change Management (Training)
Training Institute:
Premier Energy Pvt. Ltd.
Date Attended:
March 2016
Duration:
5 hours
Employee Motivation & its Tools (Training)
Training Institute:
Premier Energy Pvt. Ltd.
Date Attended:
February 2016
Duration:
5 hours
Design & Development of CISCO based Wireless Networks (Training)
Training Institute:
Corvit Trainings Lahore
Date Attended:
June 2015
Duration:
9 hours
CCNP (Security) (Training)
Training Institute:
Corvit Trainings Lahore
Date Attended:
February 2017
CCNP (R&S) (Training)
Training Institute:
Corvit Trainings Lahore
Date Attended:
November 2016
MCSE-2012 (Training)
Training Institute:
Corvit Trainings Lahore
Date Attended:
January 2015
CCNA Routing & Switching (Certificate)
Date Attended:
October 2015
Valid Until:
July 2021
CCNA (R&S) and (Security) (Training)
Training Institute:
Corvit Trainings Lahore
Date Attended:
May 2015