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Muhammad Arshad, E-commerce Virtual Assistant / IT Support Specialist

Muhammad Arshad

E-commerce Virtual Assistant / IT Support Specialist·Tech Rider

Saudi Arabia

Bachelor's degree, Information Technology

Work experience

Total years of experience: 5 years, 6 months

E-commerce Virtual Assistant / IT Support Specialist

January 2021 - Present

Tech Rider

Lahore, Pakistan •Remote

January 2021 - Present

+ Managed and operated e-commerce seller accounts on Amazon,
eBay, Walmart and other online marketplaces.
+ Conducted product research, listing, optimization and content writing
to improve visibility and sales.
+ Provided excellent customer support via email and live chat,
ensuring high customer satisfaction.
+ Processed orders, managed inventory and ensured timely shipments.
+ Prepared performance reports using Google Sheets and Excel to
track sales and business metrics.
+ Handled data entry, web research and competitor analysis
to support business decisions.
+ Used Al tools (ChatGPT, Copy.ai, etc.) to automate tasks,
improve productivity and content quality.
+ Performed administrative tasks including scheduling, email handling
and document management.
+ Resolved technical and operational issues efficiently, ensuring
smooth workflow and business continuity.
Company industry:
Corporate Management Office

Education

University of Education

February 2022

February 2022

Bachelor's degree, Information Technology

Pakistan

Skills

BUSINESS TO BUSINESS

Intermediate

DETAIL ORIENTED

Intermediate

E COMMERCE

Intermediate

GOOGLE WORKSPACE

Intermediate

INFORMATION TECHNOLOGY

Intermediate

MICROSOFT ACCESS

Intermediate

MICROSOFT OFFICE

Intermediate

OPERATIONS

Intermediate

PLANNING

Intermediate

STREAMLINING

Intermediate

Languages

Urdu

Beginner

English

Beginner

Arabic

Beginner

Training and Certifications

Certifications
Digital Literacy Certificate

Hobbies and interests

Learning
Technology
Reading
Traveling