Business Development Manager-Home service
Earthlink innovation General Trading
Total years of experience :12 years, 9 Months
Manage 3 teams
Coordinate sales team by managing schedules, filing important documents and communicating relevant information, Training, meeting
Meet with Building managements to provide Services in all building units
Work on Tracker daily sale report performance and partner report to account manager on daily basis
Ensure the adequacy of sales-related sim cards delivered
Respond to complaints from customers and give after-sales support when requested
Handle the processing of all orders with accuracy and timeliness
Inform clients of unforeseen delays or problems
Monitor the team’s progress, identify shortcomings and propose improvements
Assist in the preparation and organizing of promotional material or events
Ensure adherence to laws and policies
Work on reports update the tracker on daily basis.
Responsible for overseeing any supercharges and evaluating any alterations to both external and internal staff.
Lead a team of 15 Sale persons
Training to new comers regarding product and offers
Working as part of the sales team to develop both new and existing market
Involved in developing sales strategies
Responsible for developing own portfolio of customers
Deal with the Customer face to face
Manage appointments to meet new and existing clients
Give Support to sales team
update attendance sheet, sale performance schedule meeting with low performers
Identifying and then researching potential leads and opportunities
Maintain high standard of personal presentation
Manage any additional responsibilities delegated by the sales Manager
Cold calling potential clients via telephone & personal visit
Following up with telesales team for extra Leads
Evaluating competitor activity and developing appropriate responses
Collecting of Documents from Customers & after verification of documents submitted to concern department.
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Gitex Shoppers World Trade Center Dubai.(27 sept to 4 april 2014)
Play a Role of Sale promoter.
Selling Du consumer Plans with launching of of iPhone 6 and iPhone 6 plus.
Achieve Targets
Focus on new and existing Customers provide all details about du plans and services.
Indoor Customer Relation Officer
Job Responsibilities:
Welcome and greet the customers
Test drive
Realize that business is built on customer satisfaction and devote himself/herself to
Guaranteeing satisfaction of customers.
Determine each customer’s vehicle needs by asking questions and listening.
Demonstrate vehicles (includes test drives).
Deliver vehicles to customers. The delivery process ensures that the customer understands
the vehicle’s operating features, warranty and paperwork, and it lays the foundation for
Work with the service department and body shop to ensure that vehicles are reconditioned as expected and on schedule
Know and understand equity and values, and be able to explain depreciation to the customer.
Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor
Leading and coaching a sales team of 6 peoples
Responsible for the overall sales strategy of assigned area and routes.
Monitor daily activities of salesman and follow up on sales progress and accomplishments.
Fostering strong relationships with major supermarket chains
Monitor Sales team orders to complete them on time to save the distribution from lost
Conduct regular meetings with the Sales Manager for feedback on status of sales.
Check expire goods, cash shortages on daily basis and ensures payments collection.
Establish and maintain good contact with all customers and maintain updated Customer details of the assigned area.
Provide backup to the team whenever necessary & ensure proper implementation of company policy
Generate daily and monthly status reports regarding the overall sales achievements and also competitor activities.
Ensure proper implementation of sales campaigns / promotional activities.
• Customer Services Representative
M/s. Telenor Pakistan (2007- till now)
Job Responsibilities
• Handle operational activities over customer care service and sale counters
• Welcome, guide and manage each walk-in customer when in the role of Floor Greeter
• Manage walk-in customers according to the assigned counter or assigned role
• Explaining various Telenor tariffs to the customers and sell prepaid/ postpaid connections at front line customer services
• Be updated on all current policies, procedures, promotions, products and up sell value added services offered by the company
• Forwarding customers complaints using the CRM (SIEBEL) and other systems
• Taking ownership and ensure timely resolution of customer complaints
• Coordinating and follow-ups with multiple stake holders for issue resolution
• Understanding and implement the CS policies & procedures in practice and spirit
• Ensure proper behavior/discipline/grooming/punctuality as per the requirements and image of the company
• Provide feedback to supervisors on important issues/problems cites by the customers to ensure customer retention
• Manage any additional responsibilities delegated by the Franchise Manager in order to ensure successful management of the Customer Care Center in line with company objectives
Participate in cross-functional team meetings and events to enhance quality in services
Update Sales and Expense Reports and provided to the owner of the gas Station
Maintain inventory controls of materials, items and products.
Maintain good relationships with the vendors and suppliers.
Display Clean and Rotate the merchandise in order to maximize the sales that the company makes
Daily Sale’s Cash Deposit in Bank
Deal with corporate Accounts in Petrol/Diesel/Lubricants/ Tyres /Exide batteries
Give training of HSSE to site attendants and safety champion as well