Relationship Manager - Key Accounts - Corporate Sales
UAE EXCHANGE CENTER LLC
Total years of experience :17 years, 2 Months
• Maintained and grew portfolio of more than 250 business client relationships comprising more than AED 400 million volumes per year.
• Perform effective financial analysis in credit, cash flow, and collateral.
• Drive business revenue for assigned branches.
• Achieve and exceed sales goals of AED 1.5 million through business generation
• Generate new business through prospecting, outside calling, networking, and referrals
• Collaborate with Regional Manager and/or Branch Manager to develop and implement customer centric strategies
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Enforcing the companies policies, principles, and procedures
• Coaching and developing staff to do more and better
• Carrying out staff performance reviews.
• Leading, directing and motivating the sales team.
• Liaising with the Area Manager to develop innovative marketing strategies
• working with the team on achieving teams goals within the set deadlines
• Initiate and close deals.
• Achieving sales targets set each month by the senior Sales Management team
• Dealing corporate FX on daily basis(rate quote & negotiations)
• Focusing on achieving customer acquisition, retention and cross sales
• Ensure high level of customer satisfaction by building and maintaining good relationship with potential customers (more specifically with HNI and Corporate clients)
• Attend trade shows to identify new services and products
• Analyze financial and operating statements for profitability ratios.
• Ensure promotions are in with company’s standards.
• Monitor local competitors.
• Assist sales staff in achieving sales targets.
• Handle customer complaints, questions and issues.
• Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs
• Training and coaching team members on selling techniques.
• Maintaining staff attendance and punctuality reports.
• Maintaining day to day accounts (expenses and revenues)
• Well versed with WPS solution
• Evaluate on-the-job performance of sales team.
• Identify future and current trends that appeal to consumers.
• Complying with all legal compliance issues
• Implementing internal sales process improvement initiative
• Maintaining relationships with existing customers
• Establish and maintain business relations and generate new business
• Managing the daily activities of the branch
• Enforcing the companies policies, principles, and procedures
• Coaching and developing staff to do more and better
• Carrying out staff performance reviews.
• Leading, directing and motivating the sales team.
• Liaising with the Area Manager to develop innovative marketing strategies
• working with the team on achieving teams goals within the set deadlines
• Initiate and close deals.
• Plan, direct and implement Sales strategies and programs to achieve or exceed the sales objectives for the company
• Develops Sales plans and budgets to achieve or exceed the annual sales objectives for the company. Monitor and control the sales budget to ensure optimum utilization of resources in the region
• Conduct regular market visits to check route coverage, competitor activity and continuously search for new opportunities in order to increase sales in the region
• Provide distributors and customers in the region with information about new or improved products and services in order to improve sales in the region
• Liaise with the Marketing team to ensure that adequate marketing support by way of merchandising and promotions is available in the region in order to provide brand visibility and promote sales in the region
• Establish and ensure that all sales administration procedures relating to the region are properly implemented to support the sales teams in their efforts to accomplish the sales targets
• monitor customer account details for non-payments, delayed payments and other irregularities
• research and resolve payment discrepancies
• review AR aging to ensure compliance
• follow established procedures for processing receipts, cash etc
• investigate and resolve customer queries
• develop a recovery system and initiate collection efforts
• Contributes to stores financial growth through driving sales, managing expenses and implementing plans for increased profitability.
• accountable for ensuring all operational standards are achieved
• Executes flawless store visual presentation by maintaining visual and store housekeeping standards.
• Develops collaborative team relationship with Store Management and other store team members.
• Organizing travel arrangements for senior managers.
• Processing expenses sheets and invoices.
• Monitoring stationary levels and ordering office supplies.
• Maintaining computer and manual filing systems.
• Provide information to internal colleagues or external enquirers.
• Taking accurate minutes of meetings.
• Relying to email, telephone or face to face inquiries.
• Develop and update administrative systems to make them more efficient.
• Resolve administrative problems.
• Oversee and supervise the work of junior staff.
• Maintain up-to-date employee holiday records.
• Coordinating repairs to office equipment.