Muhammad Awais Bawazir, Desktop Support Officer

Muhammad Awais Bawazir

Desktop Support Officer

Ethereal Tech

Location
United Arab Emirates - Dubai
Education
Master's degree, Information Technology
Experience
7 years, 2 Months

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Work Experience

Total years of experience :7 years, 2 Months

Desktop Support Officer at Ethereal Tech
  • Pakistan - Islamabad
  • December 2019 to August 2022

Regularly evaluate the efficiency of on-site hardware and
software, making suggestions for improvements and creating
fixes where necessary.
* Install computer hardware and software on desktops to keep
versions current.
* Test software performance throughout the desktop network to
ensure peak performance.
* Configure antivirus software to fully protect IT environment.
* Monitor the performance of the computer systems and address
issues as they arise.
* Initiate and complete Microsoft Windows server operating
system updates.

Desktop Support Engineer Assistant at IDEOFUZION
  • Pakistan - Islamabad
  • July 2015 to December 2019

1.Regularly evaluate the efficiency of on-site hardware and software, making suggestions for improvements and creating fixes where necessary.
2.Install computer hardware and software on desktops to keep versions current.
3.Test software performance throughout the desktop network to ensure peak performance.
4.Configure antivirus software to fully protect IT environment.
5.Monitor the performance of the computer systems and address issues as they arise.
6.Initiate and complete Microsoft Windows server operating system updates.

Education

Master's degree, Information Technology
  • at Bahria University, Islamabad Pakistan.
  • February 2016

Specialization in Information Technology

Bachelor's degree, Information Technology
  • at COMSATS Institute of Information Technology
  • March 2013

Specialization in Information Technology

Specialties & Skills

Technical Support
Firewall Management
Windows Server
Troubleshooting
Computer Networks
Diagnosis and Troubleshooting
Maintenance, installations and repairs
Networking
Operating System
Ticketing-based support systems.
Firewall and IT Security Management.
Active directory, Office 365
Microsoft Windows Server and Microsoft azure.

Languages

English
Intermediate
Urdu
Native Speaker

Training and Certifications

MCSE-2016 (Training)
Training Institute:
Corvit Rawalpindi
Date Attended:
October 2020
Duration:
30 hours
CCNA (Training)
Training Institute:
Corvit Rawalpindi
Date Attended:
October 2020
Duration:
30 hours
Huawei Certified ICT Associate (HCIA) (Certificate)
Date Attended:
November 2021
Valid Until:
November 2023
Microsoft Azure Administrator Associate (Certificate)
Date Attended:
February 2021
Valid Until:
February 2023