Country Manager - Italy & Spain
Pakistan International Airlines (PIA) Corporation
Total years of experience :24 years, 4 Months
Regional Head for PIA in South Western / Central Europe - Territories include Portugal, Spain, Italy, Switzerland, Austria and Germany.
Exponential growth recorded in Q2, chasing a revenue target of 8.0 Mn Euros.
Also functioned as the Station Manager at Barcelona - El Prat International Airport; supervising twice a week operation to Barcelona.
Exceeded sales target (Euros 4.0 Mn) and recovered stuckup monies of Euros 1.24 Mn. Reduced VOC by 92% by revisiting / renegotiating contract and agreements.
Administrative & Operational Head of (02) Ticket Offices in Peshawar, Pakistan one at Bacha Khan International Airport & other at the City Centre - a 52 Member Section with 24/7 operations.
Generated PKR 500 Mn in 2013 record high for the station and on the PK network.
Sales & Customer Support to 256 Corporate Houses & 1, 400 Frequent Flyers located across the province of Khyber - Pakhtankhwa formerly N-WFP.
Exceeded all annual targets averaging a growth of 20% per annum.
Marketing & Sales Support to 194 IATA Agents, PSAs and GSAs
Monitoring & Evaluation of core airline functions - Complaints Management; Service Quality Inspections / Mystery Shopping.
Additional Responsibility to function as a Staff Officer to Director & SVP Quality Assurance. A Department having 3 Divisions & 2 Sub-Divisions: Quality Improvement / Assurance Division, Management Information Systems (MIS) Division, PIA Training Centre / Division, Inventory Control & Stock Taking & Customer Services / Relations.
M&E functions & Service Standard Inspection; complaints / feedback processing.
Assigned with General Manager - Personnel and supervised coordination functions in the Division.
Now merged with Standard Chartered Bank - Pakistan; managed a customer portfolio of USD 2.5 Mn.
Taken over by NIB Bank - Pakistan; Sales & Marketing support to 3 Bank Branches - Remained top zonal performer for 6 months.
Organization / Resource Capacity Building; Managing Foreign Aided Projects across the country in all 4 provinces. Coordination with UN agencies, ICRC, International Federation of Red Cross & Red Crescent Societies and Foreign Missions.
Responsible for a number of projects, M&E functions, volunteer mobilization, resource person for trainings and dissemination of ideals of the Red Cross movement. Administrative and operational head of Development & Cooperation Unit.
Electives: 1. International Change Management 2. Managing in Developing Countries
Business Administration