Assistant Manager Contact Centre (CC) Back Office Central (MTR)/”PTCL
Pakistan Telecommunication Company Ltd
مجموع سنوات الخبرة :13 years, 1 أشهر
Job Nature:
1- Maintain an effective service system in customer Service centre regularly to ensure efficient working throughout working hours.
2- Maintain and collect daily log and service report from technicians and gather information on faulty products/services and systems for necessary action.
3- Prepare all reports regarding service department, ensure reports to error free and submit it to management as per company policy.
4- Maintain knowledge on dealer issues and inform relevant departments in all these matters and send it to Central/Regional Desk Customer Services.
5- Ensure compliance to all service center staff regulations to ensure effective working of company.
6- Administer and perform all activities in line with company procedures regarding service department.
7- Manage facility to achieve target revenue generation by maintaining service department efficiently.
8- Manage and maintain computerized service requests to track service operations and close completed orders.
Job Nature:
1- Ensures that territory achieves assigned monthly, quarterly and annual sales targets for all brands according to agreed quality benchmark. The role will lead a team of One Stop Shop (OSS), Exchange and any other channel inducted from time to time.
2- Ensures implementation of sales planning for all ptcl brands in the territory. This will focus on making direct channels more efficient through scientific performance management support.
3- Ensures ample stock of all brands at OSS, exchanges and any other channel inducted from time to time.
4- Ensure that OSS and Sales centers (exchanges) are managed according to SOPs.
5- Ensuring operational efficiency and ROI of all direct channels.
6- Ensuring that direct channels staff is well trained and monitored to deliver assigned jobs efficiently.
7- Having good work relationship and coordination with business operation teams (ABMs and CSRs) for in time installation and fault rectification.
8- Ensuring agreed score in regional and area score cards.
9- Ensure adherence to all company principles and policies.
10- Ensure continuous improvement
Job Nature:
1- In conjunction with the examination manager, interviews, trains and reviews all examination personnel.
2- Supervise, motivate and monitor all the examiners to ensure compliance with claims procedures and standards.
3- Maintains a working knowledge of the duties of the personnel in the unit.
4- Responsible to ensure that testing facilities are available at the scheduled time and communicating the time and location of the examination to those who will be taking the test.
5- Inspect testing facilities and ensure that all necessary supplies are on hand (i.e. Supplies, such as pencils, chalk, paper clips or staplers are stocked).
6- Responsible to conduct safe and Secure Exam.
7- Arrange a suitable time and place for the candidates to sit the examination.
8- Assist the Candidates with filling out the appropriate information on the information sheet.
9- Supervise the Examination
10- Make appropriate timetabling and room arrangements to ensure proper examination invigilation of the examinations is put in place.
11- Mark the Answer Sheet from the marking sheet provided with the examination paper.
12- Advise the candidate of the outcome of the examination.
13- Complete the necessary paperwork and provide this to the candidates.
14- Ensure that all examinations start and finish appropriately in line with examination board regulations including the conduct of any on-line examinations.
15- Deal with issues relating to appeals, remarking and other administrative issues such as pupils who miss examinations through illness or who require special consideration.
16- Deal with inquiries from parents and students, including former students.
17- Responsible to administer Exam (close of examination)
Job Nature:
1- Dealing PTA Complaints (related to Faulty Services of Ptcl, Dsl, Iptv and Evo
2- Dealing with Evo Bills Adjustment
3- Pstn, Dsl, Iptv and Evo Restorations
4- New Order Entry for Pstn, Dsl and Iptv
5- New Evo Sale
6- New V-wireless (WLL) Sale
7- Dealing in Package Changes for 32 OSSes of Multan (MTR).
8- Handling Evo Repairs
9- Dealing with Pstn, Dsl, Iptv and Evo Complaints.
10- Making Sales Progress Reports (for assigned 6 OSSes of my domain)
11- Making In-House Collection Reports (for Assigned 11 OSSes as a Focal Person in Multan (MTR)
Job Nature:
1- Prepare and implement a Guest House marketing budget and plan.
2- Supervising maintenance, supplies, renovations and furnishings.
3- Dealing with contractors and suppliers
4- Managing all marketing for the Guest House and activities for Promotion of Packages Plan for individual as well as for corporate Clients.
5- Creation and publication of all marketing material in line with marketing plans.
6- Exploring ways of improving existing Promotional plan and services, and increasing profitability.
7- Supporting and managing a marketing team.
8- Plan and execute suggestive selling/Marketing contests for team members.
9- Liaising with corporate firms in different industries i.e. Pharmaceutical, Telecommunication and FMCG to provide them residential services on best Competitive price plans.
10- Establish goodwill and build relationships within the community through cross promotions, remote
sampling and BOG (Be Our Guest) card distribution to our individual and corporate clients.
11- Creating monthly Marketing report for the guest house detailing key achievements, activity undertaken and future key initiatives.
I have completed my Master's degree in business administration with major "Marketing & Management"
I have completed my Master's degree in business administration with major "Marketing & Management"