Assistant Manager Admin / Procurement
Bahria Town Pvt Ltd
Total years of experience :19 years, 1 Months
All Administrative activities including repair & maintenance
Market Surveys for Purchase
Comparative Statement Preparation
Gate Passes of purchased goods and Goods / Material Receiving Notes Confirmation
Justification to Audit Dept against Purchase
Providing Adjustments to Finance Dept
Vendor Short listing & Selection
Agreement Drafting
Formal Letters Drafting
Correspondence with Different Departments
Record Maintenance
Safety & Security Check
Material Purchase & Supply
Daily Employee Attendance
Office Maintenance
Recruitment & Selection
Employee Evaluation Reporting
Employee Progress Report Generation
Employee Counseling & Transfers
Employee Annual Increments & Bonus Management
Employee Attendance Report Management
Team Counseling
Daily Team evaluation report
Coordinate with the CCE’s to solve their system related issues and queries related to VAS / new MIB`s
Conduct team meetings on the subjects hot issues, hot VAS etc.
Dealing with Elite customers of Ufone on 333 \[helpline\]
VAS up-selling
Correspondence with back-end teams for the resolution of pending / highlighted issues and queries of the customers
New connection activation after getting the verification from NADRA
Create ideas for the improvement and to provide quality services for both internal and external customers
Conduct team meetings on regular basis regarding hot issue and new offered products
Escalate pending issues of the customers to the management / authorities
Give over view in detail to the new joiners regarding products, software’s, SOP`s etc.
03 months rotation on service center to experience physical customer interaction. Face to face customer dealing, handling and on the spot providing solution to their queries or complaints.
Served as Senior Executive for 6 months in OBU (Out bond calling unit) for customer retention and loyalty
Preparation of sitting plan
Conduction of exams
Paper setting and Issuance
Preparing results
Compiling result data and issuing result sheets