Priya Denny

 Oversees all company social media accounts management
 Develops engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages
 Coordinates social media messaging with advertising departments, brand managers, and quarterly or seasonal company goals
 Audits and analyses social media presences, including digital advertising costs and returns
 Analyses social media campaigns with tracking systems to gather visitor data and determine efficacy and areas for social media campaign improvement
 Prepares reports by collecting, analyzing, and summarizing information
 Identify the client’s requirements and expectations for each event.
 Liaise with vendors, exhibitors, and stakeholders during the event planning process to ensure everything is in order.
 Manage all event set-up, tear down and follow-up processes.
 Book venues, entertainers, photographers, and schedule speakers.
 Conduct final inspections on the day of the event to ensure everything adheres to the client’s standards.
 Assess an event’s overall success and submit findings.

Duties Performed:
• Develop content strategy aligned with short-term and long-term marketing targets
• Collaborate with marketing and design teams to plan and develop site content, style and layout
• Create and publish engaging content
• Edit, proofread and improve writers’ posts
• Liaise with content writers to ensure brand consistency
• Optimize content according to SEO
• Manage content distribution to online channels and social media platforms to increase web traffic
• Ensure compliance with law (e.g. copyright and data protection)
• Stay up-to-date with developments and generate new ideas to draw audience’s attention

Duties Performed:
• Invoice creation and submission to vendors.
• Follow ups completed for vendors and related companies based on work performed or completed.
• Coordinate with vendors, exhibitors and stakeholders during event planning, execution and post-delivery of event.
• Create and distribute event listing pages on social media websites - Instagram / Facebook / Twitter / YouTube
• Manage event set up, tear down and follow-ups
• Establish standardized event procedures and train staff into properly executing them
• Build and adhere to an event budget to avoid project overruns
• Track event key performance areas and identify items to work on for future events

Duties Performed:
• Based on the Monthly Aging, collections letters are to be sent to all customers with
instalments that are past due. Accounts over 90 days past due receive a Payment Demand
Letter with the promise of service interruption if payment is not received within ten business
days.
• Placing direct phone calls and E-mails to customers that are past due.
• If service were to be stopped for non-payment, this position would be responsible for
approving the sending of a final demand letter.
• Prepares documentation necessary to create the Credit or Debit Memo necessary to true up
a customer account.
• Addressing ongoing customer complaints concerning ledger or service rendered and works
on complaints of service failures with designated departments.

Project: Virtual Sales
Duties Performed:
• Making outbound calls to customers who are in need of land or apartment
• Understanding their needs and providing them with the best that suits their requirements
based on their desired Location, budget and necessities.
• Updating Customers with the new projects
• Updating the CRM with all the customer details.
• Arranging site visits for clients who are interested in investing.
• Providing end to end solutions

Project: First Rail Process (Telesales Department - voice)
Duties Performed:
• Updating Customer information to the database.
• Providing end to end solutions as per the customer requirements.
• Selling cost-effective tickets as per customers date and time of journey with discounts if
applicable

Project: First Rail Process (Back Office Department)
Duties Performed:
• Updating Customer information to the database.
• Providing end to end solutions as per the customer requirements.
• Providing solutions to customer complaints and queries