events coordinator and social media specialist
Millennium Entertainment
Total years of experience :6 years, 2 Months
Oversees all company social media accounts management
Develops engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages
Coordinates social media messaging with advertising departments, brand managers, and quarterly or seasonal company goals
Audits and analyses social media presences, including digital advertising costs and returns
Analyses social media campaigns with tracking systems to gather visitor data and determine efficacy and areas for social media campaign improvement
Prepares reports by collecting, analyzing, and summarizing information
Identify the client’s requirements and expectations for each event.
Liaise with vendors, exhibitors, and stakeholders during the event planning process to ensure everything is in order.
Manage all event set-up, tear down and follow-up processes.
Book venues, entertainers, photographers, and schedule speakers.
Conduct final inspections on the day of the event to ensure everything adheres to the client’s standards.
Assess an event’s overall success and submit findings.
Duties Performed:
• Develop content strategy aligned with short-term and long-term marketing targets
• Collaborate with marketing and design teams to plan and develop site content, style and layout
• Create and publish engaging content
• Edit, proofread and improve writers’ posts
• Liaise with content writers to ensure brand consistency
• Optimize content according to SEO
• Manage content distribution to online channels and social media platforms to increase web traffic
• Ensure compliance with law (e.g. copyright and data protection)
• Stay up-to-date with developments and generate new ideas to draw audience’s attention
Duties Performed:
• Invoice creation and submission to vendors.
• Follow ups completed for vendors and related companies based on work performed or completed.
• Coordinate with vendors, exhibitors and stakeholders during event planning, execution and post-delivery of event.
• Create and distribute event listing pages on social media websites - Instagram / Facebook / Twitter / YouTube
• Manage event set up, tear down and follow-ups
• Establish standardized event procedures and train staff into properly executing them
• Build and adhere to an event budget to avoid project overruns
• Track event key performance areas and identify items to work on for future events
Duties Performed:
• Based on the Monthly Aging, collections letters are to be sent to all customers with
instalments that are past due. Accounts over 90 days past due receive a Payment Demand
Letter with the promise of service interruption if payment is not received within ten business
days.
• Placing direct phone calls and E-mails to customers that are past due.
• If service were to be stopped for non-payment, this position would be responsible for
approving the sending of a final demand letter.
• Prepares documentation necessary to create the Credit or Debit Memo necessary to true up
a customer account.
• Addressing ongoing customer complaints concerning ledger or service rendered and works
on complaints of service failures with designated departments.
Project: Virtual Sales
Duties Performed:
• Making outbound calls to customers who are in need of land or apartment
• Understanding their needs and providing them with the best that suits their requirements
based on their desired Location, budget and necessities.
• Updating Customers with the new projects
• Updating the CRM with all the customer details.
• Arranging site visits for clients who are interested in investing.
• Providing end to end solutions
Project: First Rail Process (Telesales Department - voice)
Duties Performed:
• Updating Customer information to the database.
• Providing end to end solutions as per the customer requirements.
• Selling cost-effective tickets as per customers date and time of journey with discounts if
applicable
Project: First Rail Process (Back Office Department)
Duties Performed:
• Updating Customer information to the database.
• Providing end to end solutions as per the customer requirements.
• Providing solutions to customer complaints and queries
