Muhammad Hussain

• Promoted internally from Security Officer in recognition of performance, reliability, and client-handling
skills.
• Supervise daily site security operations and an on-site team of 8 officers — shift rosters, briefings, and
handovers.
• Act as first point of contact between the client, tenants/visitors, and ServeU management, resolving
day-to-day issues and escalating through the correct channels.
• Maintain the sites daily occurrence log in Excel and complete digital incident forms (including medical
emergencies and security incidents), ensuring accurate and timely documentation.
• Prepare and submit 10+ daily operational and incident reports and logs for client and company
management, supporting compliance and audit requirements.
• Relay recurring client feedback to internal departments, contributing to measurable service
improvements.

• Managed guest, visitor, and contractor access in a high-footfall hospitality environment, maintaining a
professional front-of-house presence.
• Maintained accurate shift logs and incident reports with consistent attention to detail.
• Coordinated with hotel duty managers and ServeU supervisors on daily operational matters.
• Recognised for performance and conduct, leading to promotion to Security Supervisor in November
2025.