Shift Manager
Wendy's Middle East
Total years of experience :11 years, 10 Months
» Making daily operational plan, sales analysis and target setting.
» Handling customer complaints and providing best customer experience.
» Monitoring and evaluating the staff performance throughout shift.
» Training and development of staff.
» Preparing weekly and monthly reports.
» Weekly and monthly scheduling for smooth flow of shifts.
» Making daily, weekly and monthly inventory and putting into system.
» Ordering the goods before stock reach to minimum level.
» Preparing supplier invoices.
» Reinforcing food safety and quality standards.
Maintain a safe, secure and productive environment for employees
Evaluate and discuss performance with employees
Carry out policies passed down a hierarchy from the level above.
Plan short-range action-steps to carry out goals set by the level above.
Organize the work group.
Assign jobs to subordinates.
Train subordinates.
Ensure the sales team force is positive and are geared up for the challenge.
Find out prospective customers/ and new target segment and penetrate sales that area.
Demonstrate the product and provide any information that the customer asks for regarding the product.
Explaining the terms of the sale to the customer and make any necessary arrangements, such as collecting a check, cash or credit card, getting a signature on a contract or filling out a credit application for a payment plan etc.
Schedule appointments, calls, and meetings with the customers.
Giving advice and guidance on product selection to customers.
Handle transactions and answer customer queries
Decipher customer needs and offer the best solution based on proper company policies
Effectively communicate ideas, suggestions and answers
Refer customers to people who specialize with the type of problem or query they present
Complete complex money-related transactions
Master in Business Administration Specialization in Marketing
Arts