Network & Computer Hardware Engineer (IT-Executive)
IN Hilal Foods
Total years of experience :6 years, 8 Months
➢ March 2013 to till date Network & Computer Hardware Engineer (IT-Officer) IN Hilal confectionary
Hilal Confectionary is very big name in industries it's a food industry making Candies and Cakes, choc-bar stick and many food Items
Responsibility
❖ Software and hardware Installation
❖ Data Recovery
❖ Create Active Directory /Mdaemon Email User Account
❖ Deploy servers
❖ Check Network problems
❖ Create Server Backup
❖ Provide ERP supports and Configure VPN
❖ Maintain Antivirus Server
❖ Maintain ISA Server and Rules
❖ Support Desktop/Laptop/Mac users
❖ Wifi Zone troubleshooting
➢ April 2011 - Feb 2013 - Technical Support Engineer for Zam-Television Network.
Zam-Television Network broadcast News and programs.
Responsibility
❖ Provide helpdesk support and resolve problems to the end users satisfaction Monitor and respond quickly and effectively to requests received through the IT helpdesk
❖ Monitor Service Desk for tickets assigned to the queue and process first-in first out based on priority
❖ Modify configurations, utilities, software default settings, etc. for the local workstation
❖ Utilize and maintain the helpdesk tracking software
❖ Document internal procedures Assist with on boarding of new users
❖ Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any
additional specialized equipment
❖ Install, test and configure new workstation, peripheral equipment and software
❖ Maintain inventory of all equipment, software and software licenses
❖ Manage PC setup and deployment for new employees using standard hardware, images and software
❖ Assign users and computers to proper groups in Active Directory
❖ Perform timely workstation hardware and software upgrades as required
❖ Provide helpdesk support and resolve problems to the end users satisfaction Monitor and respond quickly and effectively to requests received through the IT helpdesk
➢ August 2007 to March 2011- System Hardware Engineer for Al-Khalid computer services
Al-Khalid computer service provide services to companies for solution hardware support and computer and servers provides.
Responsibility
❖ My responsibility in the organization to solve the customers problems,
❖ satisfies to user check hardware malfunction,
❖ Data recovery at the endpoint
❖ Repairing chip level solution provide
❖ LapTop and Desktop Repairing