Document Controller
Edifice Middle East LLC
Total years of experience :23 years, 8 Months
A document controller with proven ability to establish and maintain an effective filing and archiving system for paper documents and electronic documents and files in accordance with company and archiving procedure.
Electronic data management system.
Supplier document control
Coordinate with Client, Consultant, Contractor and sub-contractor, Invoice processing.
Maintaining all incoming and outgoing correspondence
Reports and others requirement by the management
•Customer Services Policy Development and Deployment
•Customers Problem Resolution & customer relationship management
•Ensuring Service Delivery through customer touch points
•Key Performance Metrics Management/ KPIs Monitoring & Evaluation
•Alignment of Customer support services policies and systems to meet company’s objectives
•Customer Services Project Management
•Coordination with other stakeholders to improve Customer Support Services
•Addressing customer issues and ensuring effective and long-term problem resolution
•Reinforces the applications of superior customer services through Strategies & Planning
•Monitors the productivity of department personnel to ensure customer service consistency
•Ensure compilation of data into useful information through the use of proper statistical analysis tools •
•Responsible for Generation of Quotations, Order Processing, Order Review through SAP / CRM.
•Picking, Packing, Shipping and generation of invoices using ERP (SAP) / CRM and making sure those items were delivered to the customers on time.
•Preparation documents.
•Taking care of inquiries from the customers and giving timely feedback as well as the periodic reporting such as weekly ETA Update.
•Claims Processing.
•Registration of Purchase Orders via company’s CRM and updating supplier’s systems as well.
•Responsible for Receiving the items, issuing ASN to 3PL Partner and updating the GRN into the CRM
•Tracking of Back Orders to the suppliers.
•Maintaining the excel sheets for Orders and Invoices.