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Muhammad Marzouq, Group Industrial Operations Director & GM Deputy

Muhammad Marzouq

Group Industrial Operations Director & GM Deputy·CEPACK (ARMA / HSA Group)

Egypt

Master's degree, Sales and Marketing

Work experience

Total years of experience: 23 years, 1 months

Group Industrial Operations Director & GM Deputy

January 2024 - Present

CEPACK (ARMA / HSA Group)

Cairo, Egypt

January 2024 - Present

Appointed during a high-risk operational stabilization phase following prolonged performance volatility,
governance gaps, weakened KPI discipline, and erosion of operational control across multi-plant operations.
Reporting to the General Manager, leading end-to-end operations for three manufacturing plants with a
workforce exceeding 1, 500 employees, covering Production, Planning, Maintenance, Technical Office, Quality,
R&D, HSE, Continuous Improvement, Projects, and Warehousing.
Main Achievements:
• Contained operational value leakage, achieving a 0.9% waste reduction through targeted Lean and Kaizen
interventions, while reinstating performance ownership across teams.
• Resolved major organizational gaps through the design and implementation of 3 core SOPs and 4
governance policies, including Customer Returns governance.
• Reactivated and restructured incentive scheme, linking it to measurable KPIs after a two-year suspension.
• Strengthened governance through the initiation of anti-fraud frameworks, procedures, and control policies.
• Achieved the lowest technical breakdown rate since 2020.
• Achieved the highest monthly production tonnage in the Groups operational history (Dec 2025), following
governance reset, incentive reactivation, and performance discipline restoration.
Company industry:
Consumer Packaged Goods Manufacture

Operations Director

December 2023 - January 2024

NTT AlTawakol for Industrial Manufacturing

Cairo, Egypt

December 2023 - January 2024

Directly reporting to the CEO and Member of the executive committee and the board of directors, oversee
and direct the daily operations for the functions of supply chain, QA, Process Engineering, CI, QC,
Maintenance, HSSE, and Manufacturing of 6 business units with the support of 10 managers.
Company industry:
Manufacturing

Total Quality Management Senior Manager

August 2021 - December 2023

Egypt Foods Group

Quwaysina, Egypt

August 2021 - December 2023

Directly reporting to the chairman of the group, Direct operations of Strategy Deployment, Food Safety, Quality Assurance, Continuous Improvement, Customer Relations Management, and Group Compliance by the direct supervision of about 5 Managers and 233 employees.
Main Achievements:
• Detect the gaps to comply with Baldrige Excellence Framework to set 4 years of business plan implementation to achieve 83% from 27% on the Baldrige Excellence assessment score.
• Set and Build a Company Digital Transformation Strategic Plan.
• Set a corporate plan across the group to comply with ISO 22301 for Business Continuity.
• Decrease 21% in customer complaints per every billion products KPI.
• Upgrade CRM Management system to comply with ISOs 10002/04.
• Improve Call Center Customer Satisfaction Score from 71% to 89%.
• Decrease with 27% of chips lines unplanned stoppage percent due to potatoes poor quality.
• Create and Manage Group Strategy Management Procedure.
• Create a Continuous Improvement Policy and Procedure for the whole group to manage the implementation of the Continuous Improvement ideas/projects.
• Build, Develop, and Manage product competitiveness reporting procedures.
• Review, develop, and upgrade Chips Factories Quality Control manual.
• Build a Training and qualification program to improve blue-collar culture regarding Food Safety, Health and Safety, Continuous Improvement, and Total Quality Management Culture.
• Build new QA sections for branches, distribution points, potatoes stations, and refrigerators.
• Build Returns Management policy and procedure led to minimizing 13% in products returns.
Company industry:
Food & Beverage Production
Job role:
Management

Manufacturing Director

June 2019 - March 2021

ACROW Misr

Cairo, Egypt

June 2019 - March 2021

Main Achievements:
• Restructure manufacturing sector, reduced middle management by 6% and blue-collar by 7% to achieve efficient and lean organization.
• Build Manufacturing Dashboard with KRIs and KPIs for the first time for the manufacturing teams to monitor and control performance and ensure achieving the sectors strategic targets and objectives.
• Improve productivity by 7% and set reporting system to measure and monitor OEE.
• Start to implement Lean Manufacturing System, progressing in Lean World Class assessment tool from 7% to 24% compliance percent with the world-class benchmark.
• Improve QEHS (Quality, Environmental, Health, and Safety) Audit Score from 41% to 52%.
• Set manufacturing sectors business plan for 2025 company vision.
• Set concept of make or buy according to available resources and cost-benefit analysis.
• Set S&OP Procedure between sales and operations to ensure the highest agility to respond to sales.
• Lead 3 months cleaning and disposal project for 800 tons of scrapped metals and wastes from the factories.
• Selected, negotiated, and bought used semi-automatic steel cold rolling mill line from Netherland.
• Decrease Manufacturing outsourcing and contracting costs by setting a performance management system for contractors and outsourcers.
Company industry:
Manufacturing
Job role:
Management

Plants Manager

January 2017 - May 2019

El Ahram Security Group

Cairo, Egypt

January 2017 - May 2019

Main Responsibilities:
To oversee all daily operations of the plants by the direct supervision of about 1000 employees (6 Managers, 5 Area Managers, 4 Section Heads, 9 Engineers, 42 supervisors, and 800 technicians) from Production, Maintenance, QC, SHE, warehouses, logistics, and lean departments.

Main Achievements:
• ASG plants have been presented by the Egyptian ministry of trade and industry to the Danish Ministry of Industry, Business, and Financial Affairs, as a success story for a local company that has good practices in internal communications.
• LEAN transformation journey and especially implementing mini-company concept has been presented by me as best practice in LEAN Africa Summit 2018 on South of Africa.
• Develop AMS rate Lean assessment tool and move forward from 34% to 48%.
• Decrease in Total Recordable Accidents with 83%.
• Decrease External Defective Parts PPM by 35%.
• Increase in the Total number of implemented Continuous Improvement Projects/Processes by 150%.
• Total cost savings for 2017&2018 budgets was 7.3%.
• Improve Equipment Efficiency by 11% and Manpower Efficiency by 6.5%.
• Set the concept of mini-companies across all the production areas.
• Restructure and delayer organization with 1 organization layer for an efficient and lean organization.
• Implementing a fully bin location numbering system in warehouses.
Company industry:
Manufacturing
Job role:
Management

Industrial Management System and HSE Manager at Air Liquide

September 2015 - December 2016

Air Liquide

Cairo, Egypt

September 2015 - December 2016

Main Achievements:
• 32% decrease in accidents during 2016.
• Encourage employees reporting for unsafe events in which it increased with 34% vs 2015.
• Decrease Accidents/Incidents Investigations period from 72 days to 38 days vs 2015.
• Build monitor follow up system for Corrective/Preventive Action Plans that resulted from Accidents/Incidents Investigations.
• Improve and digitalize monthly QHSE reporting in which has decreased reporting process time by 25%.
• Improve safety culture by improve weekly safety messages and create internal safety alerts system.
• Increase monthly safety meetings participators with 23% vs 2015.
Company industry:
Oil & Gas
Job role:
Safety

Packaged Gases Plants Manager and QHSE rep.

January 2014 - September 2015

Air Liquide

Cairo, Egypt

January 2014 - September 2015

Main Achievements:
• Managed 6 plants successfully for 6 months with absent of 3 plant managers.
• Built and qualified new team for managing PACKAGED GASES plants with new 3 plant managers.
• Contributed in setting PACKAGED GASES Business Strategic Plan.
• Doubled cylinders maintenance capacity by improving some areas in 6 months.
• Built Effective KPIs monitoring system for PACKAGED GASES Plants.
• Decreased cost per unit of 4 plants out of 6.
• Decreased Customers complaints of packaged gases plants with 37%.
• Zero Non-Conformity Reports for surveillance audits of ISO 9001. 22000. 14001 and OSHAS 18001.
• ALO plant won safest plant of Air Liquid Egypt Subsidiary for 2015.
• Increase warehouses utilization by 11%.
Company industry:
Oil & Gas
Job role:
Management

Acetylene Plant Manager and QHSE rep.

August 2012 - January 2014

Air Liquide International

6th of October, Egypt

August 2012 - January 2014

Main Achievements:
• Cost Saving Project counts -2.3% of budget per 2013.
• Improved plant Industrial Management System implementation progress from 57% to 91%.
• Best practice Industrial Management System Self Audit.
• Won “The Safest Plant” at Egypt Subsidiary for 2014 Safety competition.
• Decreased reworked Cylinders from 17.2% to 7.4%.
• Decreased C2H2 gas losses 11% and Decrease unit cost 9%.
• NO NCR for surveillance audits of ISO 9001, 14001 and OSHAS 18001.
• Increase warehouses utilization by 7%.
Company industry:
Oil & Gas
Job role:
Management

Area Manager

August 2010 - July 2012

RKW - Authorized P&G Supplier

Cairo, Egypt

August 2010 - July 2012

Main Achievements:
• Receive, commission and Validated equipment and machines that related to embossing line.
• Designed and implement layout of production hall and warehouse according to lean principles.
• Prepared for 20 Work Instructions, 4 Standard Operating Procedures with needed Job Safety Analysis.
• Designed powerful monthly evaluation and KPIs system for operators.
• Prepared training program for transferring knowledge from German expats.
• Passed successfully ISOs 9001, 18001 and 14001 audits without any major findings.
Company industry:
FMCG
Job role:
Engineering

Quality and Production Engineer

January 2008 - June 2010

AL SAMAANI For Metallic Industries

Buraidah, Saudi Arabia

I found this job using Bayt.com

January 2008 - June 2010

1. Establish the terms, policies of the quality and explain it to the staff and the employees of the company and to train and motivate them.
2. Create, maintain and improve the company quality manual, procedures and forms such as quality manuals, quality procedures, etc.
3. To conduct surveillance and internal audit to all departments and divisions to ensure the application of these procedures.
4. Issue regulations and instructions concerning the application of these procedures and follow-up implementation.
5. Establish the quality control plan and explain it to the quality inspectors.
6. Delivery of the quality inspectors the process sheet of every production, and illustrate the checkpoints.
7. Participate in the evaluation of suppliers.
8. Participate in the evaluation of the performance of staff and workers in all divisions through the extent of their quality system implementation.
9. Supervising the conditions of storage in warehouses in both its raw materials and semi-processed and processed continuously.
10. Respond to customers complaints that received about any product after tests and the necessary investigations.
11. Providing periodic reports of the achievements, problems and failures of the department to the top management.
12. Checking the initial sample before the starting of its producing.
13. Periodically Commission to take decisions relating to defective products.
14. Develop and follow-up the calibration plan of the measuring devices.
15. Permanent development for the department to raise quality rates.
Extra Position: Assistant for the Production Manager
Job Description
1.Production-planning supervision, scheduling for production, preparing production schedules for manufacturing of industrial, commercial products.
2.Making sure operation meets shipping dates according to sales forecasts or customer orders.
3.Preparing the daily production reports.
4.Preparing purchase orders to obtain materials, tools, and equipment.
Company industry:
General Engineering Consultancy
Job role:
Quality Control

Business Owner

January 2003 - December 2008

Small Businesses

Cairo, Egypt

January 2003 - December 2008

Successfully Managing provider hub for internet lines to supply 44 flats with the internal DSL line.
Designing and Building Web Sites.
Company industry:
General Engineering Consultancy
Job role:
Management

Education

European International University

December 2023

December 2023

Master's degree, Sales and Marketing

Egypt

Aachen International Academy

January 2017

January 2017

High school or equivalent, Business And Management

Germany

Gear Up your Leadership Skills

May 2015

May 2015

Diploma, Managerial

Egypt

Trailhead - for Emerging Leaders Classroom training covering the core businesses and functions of American Air Liquide as well as basic management skills. Training covers several competencies including business acumen, building working relationships within teams, valuing differences, coaching others, facilitating change and managing conflict. Higher Altitude - For Developing Leaders This program includes a combination of classroom training and self-directed e-courses on advanced leadership topics. Team assignments provide opportunities to apply and practice new skills on the job. Competencies covered include building trust, aligning performance for success, developing others, high performance coaching, delegating responsibility and valuing differences. The Summit - For Senior Leaders Includes Intensive executive education style training for seasoned managers followed by team projects addressing real business issues. Key competencies at this level include developing an enterprise perspective, cultivating career leadership skills, inspiring and motivating others, improving networking skills across the organization, leveraging technology and innovation, and capitalizing upon diversity.

IASP International

February 2013

February 2013

Diploma, OSHA Standards for General Industry

Egypt

Symbios Consulting

June 2011

June 2011

Diploma, CERTIFIED LEAN SIX SIGMA BLACK BELT

Egypt

Black Belts operate to apply Lean manufacturing system and Six Sigma methodology to specific projects. They devote 100% of their time to LEAN manufacturing system implementation. They primarily focus on LEAN manufacturing system project execution.

CTCHD (Canadian Training Center For Human Development)

July 2010

July 2010

Diploma, SALES DIPLOMA

Egypt

TUV NORD

September 2009

September 2009

Diploma, CERTIFIED QUALITY AUDITOR (CQA)

Saudi Arabia

Ten Step Academy

January 2008

January 2008

Diploma, CAPM (Certificated Associate in Project Management)

Egypt

Cairo Univercity

June 2007

June 2007

Bachelor's degree, Design And Production

Egypt

Cairo University

May 2007

May 2007

Bachelor's degree, Prod. Engineering

Egypt

Skills

Planning
Expert
Planning
Expert
Continuous Improvement
Expert
Continuous Improvement
Expert
Quality Management
Expert
Quality Management
Expert
Production
Expert
Production
Expert
Operation
Expert
Operation
Expert
International Computer Driving License (ICDL)
Expert
International Computer Driving License (ICDL)
Expert
Microsoft Front Page
Intermediate
Microsoft Front Page
Intermediate
Minitab
Intermediate
Minitab
Intermediate
Cad programs (AutoCAD & Inventor).
Intermediate
Cad programs (AutoCAD & Inventor).
Intermediate
Excellent Internet User
Expert
Excellent Internet User
Expert
Igrafx
Intermediate
Igrafx
Intermediate
Microsoft Project Management
Beginner
Microsoft Project Management
Beginner
Microsoft VISO
Intermediate
Microsoft VISO
Intermediate
Adobe Photoshop
Beginner
Adobe Photoshop
Beginner
Problem Solving
Expert
Problem Solving
Expert
Strategic Thinking
Intermediate
Strategic Thinking
Intermediate
Lean Six Sigma Black Belt
Intermediate
Lean Six Sigma Black Belt
Intermediate
Operation
Intermediate
Operation
Intermediate
Setting KPIs and Objectives
Expert
Setting KPIs and Objectives
Expert
Communication
Expert
Communication
Expert
HSE
Intermediate
HSE
Intermediate
Team Building
Expert
Team Building
Expert
Managing Teams
Intermediate
Managing Teams
Intermediate
Manufacturing
Expert
Manufacturing
Expert
TQM
Expert
TQM
Expert
Quality
Expert
Quality
Expert
Project Managment
Intermediate
Project Managment
Intermediate
Planning
Expert
Planning
Expert
Process Excellence
Expert
Process Excellence
Expert
Excel
Expert
Excel
Expert
Production
Expert
Production
Expert
ISO
Expert
ISO
Expert
Budgeting and Forcasting
Intermediate
Budgeting and Forcasting
Intermediate
Quality Management
Expert
Quality Management
Expert
Continuous Improvement
Expert
Continuous Improvement
Expert
INDUSTRIAL ENGINEERING
Intermediate
INDUSTRIAL ENGINEERING
Intermediate
CAPITAL EXPENDITURE
Intermediate
CAPITAL EXPENDITURE
Intermediate
COST CONTROL
Intermediate
COST CONTROL
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MASTER OF BUSINESS ADMINISTRATION MBA
Intermediate
MASTER OF BUSINESS ADMINISTRATION MBA
Intermediate
METAL FABRICATION
Intermediate
METAL FABRICATION
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
WASTE MINIMIZATION
Intermediate
WASTE MINIMIZATION
Intermediate

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
Lean Six Sigma Black Belt
NEBOSH IGC in Occupational Health & Safety
Supply Chain Management
Certified Supply Chain Practitioner
Registered Education
Education
Quality Standards in Customer Service
FSSC 22000 Certified LEAD AUDITOR
Strategic Management and Sustainability
AI for C-Executives