Assistant Store Manager
Burberry
Total years of experience :15 years, 6 Months
responsibilities include:
• Lead, manage, and organize all sales and boutique operation activities for Burberry boutiques, covering all Burberry lines and items for clothing, accessories, leather wear, shoes, bags, beauty care, perfumes, watches, etc.
• Interface, lead, and attract VIP customer segments and grow the brand share for other luxury-affording segments as well.
• Train staff in the Burberry experience product knowledge to ensure that my team is delivering an
Iconic personalized customer experience.
• Recruit high caliber staff and manage their induction and performance effectively.
• Manage and train retail staff, including cashiers and people working on the floor.
• Manage and achieve operating cost effectiveness targets and initiate loss prevention strategies.
• Formulate pricing policies and ensure pricing is correct.
• Work on store VM and manage different departments within the store.
• Attend trade shows to identify new fashion trends.
• Ensure merchandise is clean and ready to be displayed.
• Awareness of Burberry experience and making sure my team follows its procedures
• Ensure promotions are accurate and merchandised to the company’s standards.
• Utilize information technology to record sales figures, for data analysis and forward planning.
• Ensure standards for quality, customer service and health and safety are met.
• Help retail sales staff achieve sales targets and evaluate on-the-job performance.
• Handle customer questions, complaints, and store issues.
Pottery Barn Kids-Home Furnishing
responsibilities include:
• Proactively develop sales by selecting an appropriate range of options for the customer, provide good product knowledge, overcoming objections and offering appropriate additional items (link selling).
• Ensure customer loyalty by concluding the sale, quickly and efficiently processing purchases at the till, capturing
customer data to ensure future contact, ensuring aftercare promises are kept.
• Ensure daily awareness of promotional activities in the store and current advertising and marketing campaigns.
• Advise sales representatives on ways to improve their sales performance.
• Generate numbers for company to determine if sales goals have been met.
• Train, and lead sales representatives and develop motivational material.
• Responsible for weekly/daily analysis of commercial reports and implementation of action plans where necessary.
responsibilities include:
• Maximizing sales contribution by exceeding store budgets through direct supervision of Effective space management and promote highest possible levels of customer service.
• Actively seeks out exploits any additional opportunities to promote sales.
• Applies and maintain guidelines and standard for visual presentation and store appearance.
• Ensure store achieves defined stock loss targets and store audit.
• Recommends areas of focus and highest score in internal audit by following all company procedures and complete all administration tasks.
• Approves store documents at appropriate level through standard company policies and procedure.
• Report feedback and resolve on brand issues concerning store.
Bachelor in Economics major in Accounting , Aleppo, Syria