Muhammad Mubashar Nazir

NOC Engineer at du Telecom, Dubai

• United Arab Emirates - Dubai
• My current job since September 2015

 Troubleshooting of Consumer Fixed services (Internet, TV and voice).
 Proper tracking of Customer issues through HPSM, NetCracker and Siebel.
 Timely resolution or escalation of trouble tickets and proper updates.
 Configuration and troubleshooting of Access switches and BDS. Cisco (ME34), Packet Front ASR, Huawei Switches(S33k, S9K), Genband Nortel server, GPON Technologies (Huawei U2000, Alcatel Lucent, Ericsson Entriview) and MSAN.
 Configuring Access layer devices (3com switches, pirelli, Meadiatrix, Tilgin, I3Micro, Zhone and Xavi).
 Managing IP address and VLANS.
 Responsible for quality of service and assurance and meeting the terms and conditions as defined in the Service Level Agreement (SLA) signed with the business.

Network Engineer in HQ SCO at Headquarter Special Communication Organization

• Pakistan - Rawalpindi
• September 2009 to September 2015