Bayt.com
Muhammad Musa, Senior IT Support Engineer (Team Lead)

Muhammad Musa

Senior IT Support Engineer (Team Lead)

Ras Al Khaimah Free Trade Zone Authority

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, BS Hons in Computer Science
Experience
19 years, 1 Months

Share My Profile

Block User


Work Experience

Total years of experience :19 years, 1 Months

Senior IT Support Engineer (Team Lead) at Ras Al Khaimah Free Trade Zone Authority
  • United Arab Emirates
  • My current job since June 2007

7 years of experience in UAE.
Responsibilities include Supporting 5 Sites & the HQ
* Experience under CISCO AVVID environment.
* Supporting Voice and Data networks in HQ and sites
* CUCM 7 Cisco™ Unified Communications Manager™ 7
* Cisco™ Call Manager™ (CCM Cluster) 4.1 integrated with Microsoft Active Directory
* ARC Call Handling Solution
* Cisco™ VG248, VG224 Voice gateways
* Cisco™ ATA 180 & 186 Series.
* Cisco Wired, Wireless and Soft Phones.
* Cisco™ Catalyst 2950, 3560, 3570 POE switches, 7600 and 4500 Core switches
* Cisco Routing and Switching + Cisco MPLS.
* Installation, Configuration & Troubleshooting 3COM™ Voice & Data Networks.
* 3COM™ NBX™ 100 NetSet for IP Phones & Fax
* Linksys™, USR™, D-Link™, Netgear™ & Belken™ Wired & Wi-Fi Access Points & Routers.
* Virtualization using VMware
* Managing and Supporting Server hardware
* Managing Desktop Operations for Win 7, Vista Clients under Windows Server 2008 and 2003.
* Overseeing Physical networking including Cabling, Mounting, Installation and Termination.
* SAP

Network Administrator at South Asian News Agency Islamabad
  • Pakistan - Islamabad
  • May 2002 to June 2004

South Asian News Agency works 24 hours to provide different news papers and television channels in Pakistan with hot and fresh news available.
Worked more than 2 years as Network Administrator.
Provided LAN Installation/Configuration/Support (Ms Windows 2000) with more than 50 users and 25 nodes.

Education

Bachelor's degree, BS Hons in Computer Science
  • at University Of Arid Agriculture Rawalpindi
  • August 2006

4 Years Hons. Degree in Computer Science Got Scholarship in 3 out of 8 semesters Got Selected in the organizing body of IT Society in university

High school or equivalent, Computer Science
  • at Federal Board of Intermediate and Secondary Education
  • June 2000

Specialties & Skills

Supervising
+Endorse 0
Technical Support
+Endorse 0
Microsoft Technologies
+Endorse 0
Cisco
+Endorse 0
Project Management
+Endorse 0
IP Telephony
+Endorse 0
CCNA
+Endorse 0
Network Administrator
+Endorse 0
CCVP
+Endorse 0
MCDBA
+Endorse 0
A+ Certified by CompTIA
+Endorse 0
MCSE
+Endorse 0
Cisco AVVID
+Endorse 0
Systems Engineer
+Endorse 0
MCSA
+Endorse 0
Voice Network Engineer
+Endorse 0
Management
+Endorse 0
Network+ Certified by CompTIA
+Endorse 0
Team Leader/ Supervisor
+Endorse 0
ARC Certified Administrator
+Endorse 0
Virtualization, VMWare
+Endorse 0
ITIL
+Endorse 0
CISCO Routing & Switching
+Endorse 0
CISCO MPLS
+Endorse 0
Project Management
+Endorse 0
Classroom Instruction
+Endorse 0
Public Speaking
+Endorse 0
Cisco Voice
+Endorse 0
ISO/IEC 27001 Auditor/ Lead Auditor (IRCA Certified A17287)
+Endorse 0

Languages

English
Expert
Urdu
Expert
Hindi
Intermediate

Memberships

PMI
  • Individual Member
  • February 2011
PMI Arabian Gulf Chapter
  • Individual Member
  • February 2011

Training and Certifications

ARC Certified Administrator (Certificate)
Date Attended:
July 2009
Valid Until:
July 2009
CCNA CCNP Cisco Routing and Switching (Certificate)
Date Attended:
April 2009
Valid Until:
May 2009
ITIL V3 Foundation (Certificate)
Date Attended:
August 2010
Valid Until:
September 2010
Microsoft Certified Systems Engineer MCSE (Certificate)
Date Attended:
January 2001
Valid Until:
June 2001
Professional Project Management Program (Certificate)
Date Attended:
January 2011
Valid Until:
February 2011
CCVP (Certificate)
Date Attended:
December 2009
Valid Until:
December 2009
A+ (Certificate)
Date Attended:
September 2008
Valid Until:
October 2008
Information Security Management Systems Auditor/ Lead Auditor Course (ISO 27001:2005) (Certificate)
Date Attended:
October 2011
Valid Until:
October 2011
Microsoft Certified Systems Administrator MCSA (Certificate)
Date Attended:
July 2001
Valid Until:
December 2001

Hobbies

  • Playing Computer Games
  • Playing Musical Instruments
    Running a channel on youtube.