Muhammad Naeem

• Lead recruitment, training, and supervision of service staff
• Set performance targets and implement action plans to achieve KPIs
• Monitor workshop operations in line with Suzuki service standards
• Improve staff productivity through time-motion studies and workflow
control
• Handle escalated customer complaints and ensure customer
satisfaction
• Oversee daily operations: service volume, receivables, payments,
attendance, and parts availability
• Ensure proper maintenance of tools, equipment, and warranty parts
storage
• Coordinate with PSMCL
• FTIR for quality improvements and reporting
• Evaluate new hires during probation period
• Identify cost reduction opportunities and improve operational
efficiency
• Manage workflow and floor operations during peak hours
• Analyze repeat jobs and implement corrective actions
• Ensure compliance with service policies and procedures
• Plan and execute service promotions to increase business
• Maintain relationships with fleet customers to grow revenue
• Monitor customer feedback and implement improvement measures

service manager is responsible for overall implementation of customer satisfaction and customer retention and implementation of SAP activities in after sales service department