Muhammad Naeem Akhtar

• Scheduling & Resource Allocation: Designing weekly work shifts, approving time-off
requests, and ensuring the department is properly staffed during peak hours
• Reporting: Preparing and submitting operational reports (e.g., daily productivity logs,
incident reports) to middle or upper management
• Conflict Management: Resolving interpersonal issues within the team or handling
escalated customer/client complaints

• Professional Data Entry Specialist | Fast Typing | Accurate Records | Excel & Word
| Timely Delivery
• Supervised and monitored daily operations of the data entry unit, ensuring 100%
compliance with data integrity and processing deadlines
• Assisted upper management with strategic daily assignments and successfully
executed ad-hoc administrative duties as required
• Data accuracy and Quality control

• To monitor and supervise customer service center
• Meet with vendors to obtain new services, correct problems or learn new
procedures
• Assist supervisors with daily work assignments and assign priority to jobs
• Assist and schedule work orders to staff, set work priorities for the unit.
Other duties as assigned by Line Manager

 Greeting and Assisting walk-in customers
Providing sales and administrative support to colleagues