IT Support Engineer
WAVETEC
Total years of experience :8 years, 7 Months
logging and processing support calls
installing and configuring computer hardware, software, systems, networks, printers, and scanners
planning and undertaking scheduled maintenance upgrades
setting up accounts for staff, ensuring that they know how to log in
solving password problems
talking to clients and computer users to determine the nature of any problems they encounter
responding to breakdowns
investigating, diagnosing, and solving computer software and hardware faults
repairing equipment and replacing parts
supervising junior engineering and technical staff
obtaining replacement or specialist components, fixtures or fittings
checking computer equipment for electrical safety
maintaining records of software licenses
managing stocks of equipment, consumables, and other supplies
Virtual Integrated Technology & Security Services - Abu Dhabi - Jan 2016 to present as an IT Engineer
Key Result Areas:
- Supporting the company's AMC clients at all levels.
- Ensuring that all hardware and software are configured and installed.
- Responsible for networking, design, installation, and maintenance.
- Maintain the companies’ network infrastructure.
- Configuration and testing of any new hardware and software.
- Travelling to client sites to help with installs, deployment.
- Daily data backup.
- Installing and operating Windows desktop and server operating system
12R2, 201 - NIC teaming, RAID configuration, Active Directory
- Training employees
- POS solution from raw data collecting to the running system.
- CCTV cameras, Magnet lock, access control, time and attendance, PABX
- Configuration of router and access point
- Manage Office 365 (Exchange Mail, SharePoint, and One drive)
- Firewall configuration
- Cisco wifi access point configuration
- Cisco wifi controller configuration
- Configuration of router and access point
-Manage Office 365 (Exchange Mail, SharePoint, and One drive)
- POS solution from raw data collecting to running system
- Network cabling: new network points termination testing, labeling
- Backup and archiving
- Servers monitoring
- Group policy management
- Frequent visits to other locations
- Search Engine Marketing & Optimization
- Training new employees
I have done six week internship in Pakistan Telecommunication Company Limited (PTCL) in these six week tenure i got the opportunity to observe working environmnent. office hierarchy reporting line etc.my responsibilities is to check the system performance in data center and update information and report to the Network Manager (Mr.Fahad Raza)
I have completed 4-years Bachelor degree in computer science with major subjects( network programming, artificial intelligence,web designing,telecommunication protocol & networks,computer networks,virtual programming etc.)
i have completed higher secondary school with majors subjects pre-engineering(physics,chemistry,math)
i have done high school degree with major science subjects(physics,chemistry,computer science,math)
