Senior Manager IT & Operations
Innovarge Technologies Private Limited
Total years of experience :11 years, 6 Months
Lead new projects/corporate customer on boarding.
• Implementation of new projects and upgradation of application on production environment.
• Coordination of Vendor and related department for handling Project Requirement and technical Support.
• Handling of dispute management between customer/banks/partners.
• Handing of SLA, Agreements and Vendor Management.
• Monitors assigned all production applications and related systems for the purpose of reducing application
downtime and ensuring that all applications are available to meet Objectives of the BPS/Checkout.
• Managing all cloud related assets and Securities of Cloud.
• Managing and handling of day-to-day operations and support.
• Managing Databases, Applications servers and Managing DR side.
• Managing DNS, Network, Network Security and IPsec with Partners.
• Managing E-Channel Transactions and settlements of Merchants
Responsible for.
Lead new projects/corporate customer onboarding.
Handling of dispute management between customers/banks/partners.
Managing and handling day-to-day operations and support.
Managing Databases, Applications servers, and Managing DR side.
Managing E-Channel Transactions and settlements of Merchants.
Managing Patch Management, Security Patches & System Policy.
Utilization of project management skills and tools.
Mentor and train kuickpay staff and customer staff.
Prepare reports for Innovarge management/customers/partners etc.
Manage ADC Projects and achieve its timelines and Business Objectives.
• Coordination of Vendor and related department for handling Project Requirement and technical Support.
• Maintains ADC Application by ensuring patches are applied against New Changes and Issues in a coordinated and
timely manner for the purpose of increasing ADC Service Performance.
• Assists the database administrator for the purpose of maintaining database operation at peak performance, to
protect district information, and to maintain integrity of data.
• Develops & manages back-up and its recovery of ADC Related data.
• Monitors assigned ADC applications and related systems for the purpose of reducing application downtime and
ensuring that all ADC applications are available to meet Objectives of the Bank.
• Facilitates project communications with management, developers, and users for the purpose of having a common
understanding of project results.
• Learns a variety of new software and enhancements and maintains current knowledge of trends and products for
the purpose of providing technical support.
• Document ADC related procedures and suggest improvements to increase operational efficiency.
Installation of Windows Server 2003 and 2008R2, windows7/8.1/10.1 and Windows XP.
• Installation of Linux Client configuration and Oracle Linux, Suse Enterprises and Red hat Server Installation.
• Installation of VPN Client and configuration.
• Deployment of VMware Workstation of Esxi 4.5 till 6.5 and Monitoring.
• Creating Virtual Machine, Deployments, and implementation.
• LDAP Monitoring, Helpdesk Service, Symantec Net-Backup Installation of Client.
• Configuration of Mail Clients on Linux, Windows & Phones.
• Monitoring LAN connectivity and security issues.
• Troubleshooting Software problems and make recommendations for corrective action.
• Creating Organization Units, Groups and Users on Microsoft AD.
• Joining the Workgroup Machines to Domain.
• Second Level Infrastructure Support all over Pakistan Branches.
• Printers and Scanner troubleshooting.
Installation of Windows Server 2003 and 2008R2, windows7/8.1/10.1 and Windows XP.
• Installation of Software, Antivirus, and updating Patches.
• Configuration of Outlook and Other Application.
• Monitoring LAN connectivity and Network security issues.
• Creating Organization Units, Groups and Users on Microsoft AD.
• Joining the Workgroup Machines to Domain.
• Troubleshooting Software problems and make recommendations for corrective action.
• All Pakistan branches handling issues.
• EBA/DBA Branch banking applications issues.
• Configuration of Blackberry, take backup, and Restore Data.
The Bachelor of Arts (BA) program is a regular 2-year degree program