Muhammad Salman

• Provided IT help desk support by troubleshooting hardware, software, and system issues for
end-users
• Assisted in system setup, installation, configuration, and maintenance of desktops, laptops,
and peripherals
• Managed and resolved support tickets using ServiceNow, Jira Service Management, and
Spiceworks, ensuring SLA compliance
• Maintained user accounts and access controls (basic Active Directory support)
• Monitored and documented system performance, errors, and technical issues for timely
resolution
• Supported network troubleshooting (LAN/WAN), printers, and connectivity issues
• Maintained accurate IT documentation, asset inventory, and system records
• Coordinated with internal teams to resolve technical issues and ensure smooth IT operations
• Assisted in data backup, system updates, and security compliance procedures
• Supported IT audits by organizing and providing technical documentation and system reports

• Reviewed system data to ensure accuracy, integrity, and compliance with internal standards
• Performed data validation and troubleshooting to resolve discrepancies and improve system
reliability
• Handled user-reported issues, providing first-level technical support and timely resolution
• Logged, tracked, and managed incidents using standard IT support procedures
• Escalated complex issues to relevant teams and followed up until closure
• Maintained accurate documentation of tickets, solutions, and processes
• Conducted basic root cause analysis to prevent recurring issues
• Generated reports using MS Office tools to support operations
• Ensured adherence to data handling and organizational IT policies