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Ricky Ali Tofan, technical support engineer - it tech support engineer intern

Ricky Ali Tofan

technical support engineer - it tech support engineer intern·Telkom Indonesia Group

Indonesia

Bachelor's degree, Information Technology

Work experience

Total years of experience: 9 years, 5 months

technical support engineer - it tech support engineer intern

January 2017 - Present

Telkom Indonesia Group

Jakarta, Indonesia

I found this job using Bayt.com

January 2017 - Present

• Provided technical support for IT infrastructure and network operations.
• Performed troubleshooting and resolution of network, hardware, and software issues.
• Monitored network performance and ensured service availability.
• Configured and maintained network devices, computers, and related systems.
• Coordinated with internal teams to resolve technical incidents and minimize downtime.
• Delivered technical support while maintaining high customer satisfaction.
• Assisted in network implementation, maintenance, and infrastructure upgrades.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

Gunadarma University

October 2009

October 2009

Bachelor's degree, Information Technology

Indonesia

Skills

System Monitoring
Expert
System Monitoring
Expert
Computer Troubleshooting
Expert
Computer Troubleshooting
Expert
Maintenance
Expert
Maintenance
Expert
IT Infrastructure
Expert
IT Infrastructure
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Network Troubleshooting
Intermediate
Network Troubleshooting
Intermediate
IT HelpDesk
Intermediate
IT HelpDesk
Intermediate
TCP/IP
Intermediate
TCP/IP
Intermediate
LAN WAN
Intermediate
LAN WAN
Intermediate
IT Infrastructure
Intermediate
IT Infrastructure
Intermediate
Telecommunications
Intermediate
Telecommunications
Intermediate
Monitoring
Intermediate
Monitoring
Intermediate
Incident Management
Intermediate
Incident Management
Intermediate
Cisco Routers
Intermediate
Cisco Routers
Intermediate
Windows Server
Intermediate
Windows Server
Intermediate
Technical Support
Intermediate
Technical Support
Intermediate
System Administration
Intermediate
System Administration
Intermediate
Network Operations
Intermediate
Network Operations
Intermediate
Problem Solving
Intermediate
Problem Solving
Intermediate

Languages

English
Beginner

Hobbies

  • Soccer
  • Badminton