Property Administrator
Khidmah LLC
Total years of experience :16 years, 2 Months
Khidmah LLC, Abu Dhabi, UAE (AL RAHA BEACH Project) 2016 - Present
(Property Administrator)
Duties
• Providing assistance to customers and clients with requests on maintenance issues
• Assisting tenants related to their Move out/Move In procedures.
• Working on TAWTHEEQ Systems to issue Tawtheeq.
• Keep records and Custody of all Keys handover (Move in/out ) with tenants/owners signature.
• Splitting the scope on make ready reports and quotations
• Follow up with maintenance provider on make-ready progress and completion.
• Attending meetings and keeping records of proceedings related to maintenance.
• Updating manual reports / spreadsheets accurately into the system in a timely manner.
• Performing site inspections as required to ensure the move in/ our reports are accurate.
• Performing any other related tasks required by management to support the Property manager and the team in the execution of their duties.
• Comply with relevant Khidmah’s Quality Policy and HSE policy and HSE procedures and AD ESHMS regulations, technical guidelines and code of practices, other applicable regulatory requirements, sector regulatory authorities including civil defense, Abu Dhabi municipality, Articles and decrees of Ministry of Labour, other UAE laws which are applicable during the course of performing work on behalf of Khidmah.
KEY SKILLS AND COMPETENCIES
• Able to work independently with minimal supervision
• Flexible and able to adapt to the changing business needs
• Self-motivated but yet a team player
• Ability to work effectively in a complex and demanding environment
• Have an excellent grasp of spoken and written English
• Ability to communicate in clear and concise manner.
• Able to work effectively in a multi - cultural environment
• Providing professional advice, information and assistance to clients.
• Attempting to resolve all enquires on first contact with the clients.
Khidmah LLC (Services Agent) 2014-2016
Duties:
• Providing professional advice, information and assistance to clients.
• Attempting to resolve all enquires on first contact with the clients.
• Making sure that all telephone calls are answered promptly within the first ring.
• Dealing with a client’s maintenance queries, service requests, leasing, sales and complaints.
• Following up with clients by calling them back.
• Research required information for clients using available resources.
• Essentially receiving up to 105 incoming calls from clients.
• Multitasking while taking calls in order to handle Customer Care, Services mail boxes and Musanda.
• Working on Maximo to determine various issues regarding maintenance, contracts, logging in complaints and incidents.
• Having a professional and courteous manner at all times.
• Identifying and escalating priority issues or client complaints to the right department.
• Taking ownership on all calls and queries answered.
KEY SKILLS AND COMPETENCIES
• Able to handle complex calls and situations.
• Demonstrating empathy and understanding when talking to frustrated clients.
• Able to deal with irate, abusive and irate clients.
• A proven track record of handling high volume calls.
Can type up to 30 wpm.
• Excellent listening and problem solving skills.
• Excellent communication skills and telephone manner.
• Excellent skills in handling and writing professional Emails for Customer Care and Services
Tasked with answering projecting a professional company image through phone interaction with new and existing clients. Main duties include answering customer enquiries, resolving their problems, up & selling.
Duties:
• Providing advice, information and assistance to callers.
• Attempting to resolve all enquires on first contact with the caller.
• Making sure that all telephone calls are answered promptly.
• Dealing with a customers queries, requests, orders or complaints.
• Following up customers by calling them back.
• Research required information for callers using available resources.
• Essentially receiving up to 50 incoming calls from customers daily.
• Involved in processing orders, forms and applications.
• Having a professional and courteous manner at all times.
• Identifying and escalating priority issues or customer complaints.
• Sending emails to clients answering their enquiries.
• Taking ownership on all calls and queries answered.
KEY SKILLS AND COMPETENCIES
• Able to handle complex calls and situations.
• Demonstrating empathy and understanding when talking to customers.
• Able to deal with irate, abusive and irate callers.
• A proven track record of handling high volume calls.
Can type up to 30 wpm.
• Excellent listening and problem solving skills.
• Excellent communication skills and telephone manner.
• Good keyboard skills and knowledge of customer service principles & practices.
Mcdonalds Hexham, Newcastle 2008- 2010
Team Member (MENA)
Following basic people essentials (eg. uniforms, grooming and punctuality).
Duties
• Understanding the ‘how to’ and ‘why’ behind McDonald’s Policies and Procedures.
• Understanding and supporting the Open Door policy. Supervising the Kitchen Hand space to ensure smooth flow.
• Assisting in the completion of station preparation, stocking and making sure that the station area is clean.
• Unloading supplies during deliveries.
• Promoting teamwork to achieve restaurant goals.
• Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation.
• Delivering fast, friendly and accurate service to all customers.
• Following all food safety, sanitation and hygiene requirements and practices.
• Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations.