Operational Manager in North West
Cost Cutter Corporation (London)
Total years of experience :8 years, 5 Months
Responsible for the data entry, managing the North West sector HR, helping and creating operational budgets. Contribute in the development and implementation of organizational strategies, policies and practices with management team. Increase the effectiveness and efficiency of Support Services through improvements to HR and IT function.
Works directly with staff, motivating them to do the best job possible and provide great service to hotel guests. Making sure hotel guests have the best experience during their stay. Deals with any complaints guest may have about their stay in hotel. Provide a work environment that engenders positive energy and teamwork among staff. Conducting weekly meetings with staff, deals with issues and concerns of each department to make them work in effective and efficient manner.
Develop, coordinate and deliver training modules as required for the staff. In charge of the disciplinary, grievance and redundancy process and make sure of the recruitment, selection and interviewing process. Carrying out salary reviews of the staff. Ensuring all administrative records are updated and maintained. Implementing and maintaining the terms and conditions of the company with staff. Keep the records of the staff presence on the jobs.
Maintaining the Daily Intake Report for the Stations.
Sending daily Booking summary to the Embassies.
Maintaining the Records of Cases Submitted to the Embassies.
Checking the errors of CSA’s.
Arranged meetings with the CSA’s & CSO’s to discuss the errors in their booking and the rules, policies of the Embassies.
Maintenance and transfer of database to British High Commission.
Checking of visa documents and providing full information regarding Visa policies to the applicants.
Planning and implementation of network strategies and provide users a trouble free environment.
Documentation of Procedures for Quality Customer Services.
Visits and Meetings with the officials of embassies regarding queries of applicants.
Managing Visa Application cases all over the country.
Scheduling Students, Visitors and Settlement cases for British High Commission.
Arranging recreational events for employees plus families.
Remote Data System Management for USA Embassy.
Maintenance and troubleshooting of Windows NT/2000 servers.
Implementing the updated files for Visa.
Informed the users about the changes.
Upgrading systems from Windows NT to Windows 2000.
Software and Hardware support to Clients.
Weekly visit to PEW & QML (Mirpur).
Installation of Zebra Bar Code Printers & Scanners.
Installation and Administration of Windows 2000 SERVER with ISA SERVER.
Managing the disk resources by creating partitions, striping the data partitions, helping users unlock accounts, troubleshooting various problems like user not getting connected, and other network problems.
Implementing the techniques in Visa processing’s for smooth operations in ISB, PEW & Mirpur.
Designed & Implement whole Network of PEW Visa FedEx Office, Mirpur Visa FedEx Office & ISB Courier’s FedEx Office.
Leading a team of 10 Billing Executives.
Working in the night shift from 12:00 midnight to 08:00 AM.
To perform Medical billing for offshore doctors.
Retaining and reviving the old accounts as well as creating new accounts.
Maintaining the Daily Activity Report (DAR).
Making strategies to achieve the targets.
Checking the Data from the Insurance Company.
Maintaining the records of the team members regarding their practices.
To keep informed of all changes in the rule and a regulation of insurance carries and regularly updated the other team members.
Conducting promotional activities.
Market Analysis & feed back.
Clients Query handling.
Effective Team Coordination.
Installing, Configuring and Administering Microsoft Windows 2000 Server. Installing, Configuring and Administering Microsoft Windows 2000 Professional. Implementing and Administering A Microsoft Windows 2000 Directory Services Infrastructure.
Engineering Subjects
Science Subjects