IT Specialist
HomeNet Technologies
مجموع سنوات الخبرة :6 years, 2 أشهر
1.Maintained, monitored and troubleshooted Windows/Linux systems physically and virtual server infrastructure.
2.Collaborated with cross-functional teams, including network engineers, system administrated and service providers to troubleshoot and resolve network issues and implement solutions.
3.Responded to alerts and incidents in a timely manner following established procedure to resolve issues.
4.Configured and optimized network devices, including routers and switches.
5.Assisted with IT procurement and inventory management, including purchasing hardware and software.
6.Setup internet connections, conducted troubleshooting on windows computers.
1.Provided technical support and assistance to end-users regarding software, hardware and network issues.
2.Conducted troubleshooting of network connectivity issues, included TCP/IP, LAN, WAN and DHCP.
3. Assisted with a setup and configuration of user accounts, group policies and permissions in Active Directory.
4.Diagnosed, Investigated and resolved network and security issues.
5.Enhanced organizations IT Infrastructure by implementing secure data authentication system, resulting in strengthened protection of private and confidential data.
6.Participated in on-call rotations to provide 24/7 support for network operations and respond to critical incidents outside of regular business hours.
7.Monitored network infrastructure using network monitoring tools (PRTG, Nagios) to identify and diagnose network and performance issues.
1.Supported users and network administrators over the telephone and by mails.
2.Configured and installed Cisco & Huawei switches.
3.Configured, troubleshoot, maintained and updated desktops, laptops and other devices with latest version of software and hardware updates.
4.Working knowledge of major networking components like Cisco and Huawei.
An enthusiastic IT consultant and IT support engineer with the necessary drive and determination needed to resolve complex networking issues & consultancy service to both colleagues and clients. Now looking for a new and challenging position to grow.