Service Engineer
Y.J Rehmani
مجموع سنوات الخبرة :12 years, 7 أشهر
As a Support Engineer performed following responsibilities.
- Managed and performed project administration for projects awarded to outside contractors.
- Prepared reports, design plans and specifications, bid documents.
- Performed detailed test and maintenance procedures.
- Generated detailed engineering log and hardware test failure reports.
- Maintained record histories of all equipment utilizing the computerized maintenance management system for creating and documenting work orders for all required work.
- Developed and improved preventive maintenance procedures
Worked as System Engineer in Business System International Pvt Ltd. BSI Pvt Ltd is an agent of MS Printing Solution in Pakistan & Bangladesh .Which deals with all kind of digital textile printer and paper printer such as JP4, JP5 evo, JP6, JP7, JPK evo, Lario.
- Machine installation, erection, commissioning
- Training and instruction about machine and software
- Maintain machine documentation (machine drawing, machine manuals, spare parts, commercial brochures)
- Ink installation
- Analysis of problems of ink jet printing (fabric, paper)
- Color change, replacement of head, filters, pumps, degassing units, electronic cards, gluing of blanket
- Registration and machine set up
- Update of PC & machine software
- Creation of color profile
- Troubleshoot and rectify digital machine problems, ink and head issues
- Responded to, evaluated, and prioritized incoming phone and email requests for technical assistance from users experiencing problems with per & post treatments fabric issues hardware, software, networking, and other computer related problems.
- Learn advance technical turnkey solutions coming worldwide and implement/trained customers in Pakistan.
- Provided prompt, accurate, and respectful support to users, employing high degree of customer-service skill and technical expertise while ensuring customer satisfaction.
- Took initiative to learn company internal organizational structure to optimize problem-resolution efficiency.
- Contributed ideas to improve customer service and suggested ways for second-level support to interact with customers and remain in the loop.
- Quickly learned new tasks and rapidly resolved customer problems.
- Check and maintain the inventory in the head office and branch offices with the help of the store people.
turns out roughly 7000 tons of product annually with 6 production lines and technical maintenance team.
My responsibilities include:
- Leading a team of technical operatives
- Planning and execution of preventive maintenance
- Mobilizing the technical team to perform corrective maintenance with rapid response to limit the equipment down-time
- Spare part inventory planning and database management on the SAP ERP
- Optimizing the Siemens, Allen Bradley and Omron based automation and control system of the existing equipment to improve the efficiency and reliability of the production line
- Ensuring maximum equipment reliability by scheduling and performing online analysis and health checks of the equipment
- Training and development of my team to improve their performance, preparedness and effectiveness of response to any breakdowns.