Administrative Team Leader
Drops Group Holding
Total years of experience :11 years, 11 Months
Played a pivotal role in the rapid growth of the company. As part of the management team, I contributed to strategic decision-making and implemented initiatives that expanded our customer base. Our daily order volume has grown to over 200 orders, showcasing the success of our efforts.
Implemented robust inventory management systems to optimize stock levels and minimize wastage. Leveraged data analysis and forecasting techniques to ensure adequate inventory levels while reducing carrying costs. This resulted in improved response times and enhanced profitability for the organization.
Oversaw fleet management operations, ensuring timely deliveries and efficient utilization of resources. Collaborated with logistics teams to develop optimized routes, resulting in reduced transportation costs and enhanced delivery efficiency.
Spearheaded the development and implementation of efficient order fulfillment processes, resulting in a significant reduction in turnaround time and improved customer satisfaction rates. Collaborated closely with cross-functional teams to streamline communication channels and enhance overall operational efficiency.
Demonstrating a customer-centric approach, I personally handled complex customer complaints and swiftly provided resolutions to ensure utmost satisfaction. Leveraging my strong interpersonal skills, I effectively communicated with customers, identified pain points, and implemented appropriate solutions, leading to a notable reduction in customer complaints.
Successfully managed inventory by matching received goods with purchase orders and supplier prices.
Maintained accuracy level of stock and reduced expiries.
Prepared RTV items for suppliers and created reports for non-RTV items to take action.
Maintained warehouse in good shape for efficient operations
Developed and implemented strategies to sell excess inventory or promote slow-moving items
Ensured timely and accurate communication with concerned personnel to fix any discrepancies
Maintained optimal warehouse capacity levels.
Established and monitored security procedures to safeguard warehouse operations and contents.
Planned warehouses and distribution centers for optimal efficiency and capacity.
Processed daily requests for distribution centers and warehouses.
Collaborated closely with procurement department to ensure stock availability.
Proactively collaborated with various departments to improve efficiencies and manage expectations.
Executed logistics plan to ensure timely delivery of products and packages.
Reviewed freight rates and transportation costs to minimize expenses while maintaining quality.
Tracked movement of goods to optimize the full order cycle.
Organized Fleet Management activities, including Stock Management, information tracking, transportation coordination, and arranging 3PL services as needed.
Managed daily e-commerce requests for fulfillment across multiple platforms (Shopify Store, Noon.com, Amazon, company sites) including B2B and B2C
Ensuring orders are picked and processed timely to meet KPI requirements and help monitor and ensure proper inventory levels per customer expectations.
Applying schedule, planning, and coordination activity to support product inbound and outbound operations.
Communicate & building relationship with suppliers, retailers, customers etc., handle problem resolution to achieve profitable deals mutual satisfaction.
Keeping logs and records of warehouse stock, executed orders plan and track the shipment of final products according to customer requirements.
Prepares loads for shipment and develop delivery schedules and drop shipment strategies.
Recruit fresh candidates and coordinate logistics staff (truck drivers) according to availabilities and requirements.
Resolve all admin related issues to fleet management ensuring that all Company drivers & labor understand their responsibilities.
Executing basic safety checks on cars & Warehouses to avoid quality control issues.
Planning daily, weekly, monthly schedules assisting & operating technical teams over all (KSA, UAE).
Coordinating with customer to confirm installation and maintenance appointment.
Oversee efficiency of operational processes, analyze business requirements and customer needs.
Forecasting budget and operational cost for upcoming projects.
Monitor and report on department performance, research methods to improve operations and reduce costs.
Provide training to workers and provide upgrade to various technical skills.
Participate in strategic planning and goal-setting for various business functions, including IT and customer support.
Provide administrative support analyze and identify all performance related issues and ensure appropriate steps to prevent loss.
Administer all indoor performance in department through efficient coaching and monitoring.
Maintain records of goods ordered and received.
Locate vendors of materials, equipment or supplies, and interview them in order to determine product availability and terms of sales.
Prepare and process requisitions and purchase orders for supplies and equipment.
Control purchasing department budgets.
Interview and hire staff, and oversee staff training.
Review purchase order claims and contracts for conformance to company policy.
Analyze market and delivery systems in order to assess present and future material availability.
Develop and implement purchasing and contract management instructions, policies, and procedures.
Participate in the development of specifications for equipment, products or substitute materials.
Represent companies in negotiating contracts and formulating policies with suppliers.
Review, evaluate, and approve specifications for issuing and awarding bids.
Direct and coordinate activities of personnel engaged in buying, selling, and distributing materials, equipment, machinery, and supplies.
Prepare bid awards requiring board approval.
Prepare reports regarding market conditions and merchandise costs.
Administer on-line purchasing systems.
Arrange for disposal of surplus materials.
Investigating and planning the most appropriate route for a shipment, taking into account the perishable or hazardous nature of goods, cost, transit time and security.
Arranging appropriate packing, taking into account the climate, terrain, weight, cost and nature of goods and also the delivery and warehousing of goods at their final destination.
Negotiating contracts, transportation and handling costs.
Obtaining, checking and preparing documentation to meet customs and insurance
requirements, packing specifications, and compliance with other countries' regulations
and fiscal regimes.
Arranging insurance and assisting the client in the event of a claim.
Arranging payment of freight and other charges or collection of payment on behalf of the client.
Utilizing e-commerce, internet technology and satellite systems to enable real-time tracking of goods.
Acting as broker in customs negotiations worldwide to guide the freight efficiently through complex procedures.
Dealing with special arrangements for transporting delicate cargoes, such as livestock, food and medical supplies.
Arranging courier and specialist hand-carry services.
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