Sales Support Manager
DHL Express
Total years of experience :4 years, 9 Months
• Enhanced Revenue Generation and Support:
-Significantly contributed to the CPR Manager's success, leading to substantial revenue growth and the achievement of critical business plan objectives.
-Demonstrated exceptional collaboration skills within the organization by setting ambitious targets for a 10% sales force improvement and crafting Business Development Plans to achieve these objectives.
• Strategic Oversight of Local/Regional Programs:
-Provided adept guidance to Commercial Managers for the execution of local and regional campaigns, highlighting exceptional leadership and strategic acumen.
• Pioneering Centralized Sales Framework:
-Spearheaded the development of a centralized sales planning, support, and reporting framework, resulting in substantial improvements in operational efficiency and consistency across the organization.
Implemented FTB (First-Time Buyers) Planning and Action Sessions, aligning Telemarketing and Tele-sales teams and delivering a remarkable 42% increase in qualified leads.
• Effective Project Management:
-Demonstrated robust organizational and management skills while overseeing projects focused on sales support, process optimization, and revenue enhancement.
-Directed the "Improve Active Customers’ Base Project, " leading to a monthly discovery of an additional €36, 000 in revenue opportunities and an increase in active customer numbers.
• Proficiency in Sales and Team Development:
-Leveraged my sales background, team cultivation, and leadership expertise to showcase comprehensive sales abilities and effective techniques.
-Initiated and delivered training programs designed to enhance employee engagement and elevate the skillsets of the sales force.
• Aspirational Goals for the Current Year:
-Committed to reducing down-traders by 10% while concurrently increasing First-Time Buyers (FTBs) and high-quality leads by 10%, demonstrating unwavering dedication to customer satisfaction and proactive business development.
• Efficaciously managed a territory comprising of 225 active customers and 450 total base.
• Responsible for attainment of sales goals as established by the manager.
• Achieved sales of 107% against targets in the month of January and 120% in the month of February 2015.
• Ensuring that lead originators are acknowledged and provided with feedback on the outcome of the lead.
• Ensuring co-operation with other members of the sales team and throughout the sales force.
• Effectively handled multiple projects and clients.
• Account Manager for Johnson & Johnson - LifeScan, RBL, Sony Pakistan, British Council, Haidri Beverages, Sindh Education Foundation & National Bank of Pakistan.
Did Bi-Majors in supply chain, logistics management and Finance / accounting