Senior Maintenance Technician & Desktop Administrator
Bank of Jordan
مجموع سنوات الخبرة :23 years, 11 أشهر
- Support and maintained Computer (PC) & Laptop
- Major Technical support Desktop Administrator
- Managed and administered Windows 7 and Windows 10 workstations and laptops
- Support Microsoft Office 2003/2007/2010/2016/ office365
- Utilized problem solving and troubleshooting abilities to resolve any major issues
- Xerox Printers & other Printers type (Printing Service Role)
- Kaspersky Endpoint Security 10 Service Pack 1 for Windows (Center-admin)
- Software Configuration Management (SCM) reporting and monitoring for devices and workstation
•Supervising and follow-up in receiving, responding, and solving problems for all inquiries and observations received from various duty stations through telephone, e-mail or fax related to the work procedures / problems of banking operations / technical problems of the automated system / process of transactions / approved mechanisms / Problems of different banking systems
•Coordination with different units, centers, branches, and customer centers when solving problems and informing the owner of the problem when completing the solution
•Ensure the conduct of daily operations to be in accordance with the policies and procedures adopted within the limits of powers granted to preserve the rights of the institution
•Supervising and following up and participating in always providing advice and guidance to the employees of the branches and management departments and within the service standards (SLA) and in the implementation and application of work procedures and the use of programs and banking systems approved and follow-up centers to resolve outstanding problems or late and correct errors in line with the directions of the bank and the requirements of the authorities Control.
Oversee administrative and executive functions of a subsidiary, and follows and monitors the work and Ensure efficient implementation of the mechanism of action requisite speed and accuracy
Continues to solve problems from staff and notified solutions as quickly as possible by working procedures followed to prevent obstruction of the work
Take part in the reception of incoming and documenting problems and inquiries and resolved and inform users of the system to ensure the continuity of workflow calls
Ensure that the conduct of daily operations is in accordance with the policies and procedures adopted and within the limits of the powers granted
Oversee the preparation of reports and statistics for the work of the unit of incoming queries and problems and solutions and brought direct official to brief him on the progress of work
- Major Technical support, Desktop Administrator
- Support and maintained Computer (PC) & Laptop
- Major Technical support Desktop Administrator
- Managed and administered Windows 7 and Windows 10 workstations and laptops
- Support Microsoft Office 2003/2007/2010/2016/ office365
- Utilized problem solving and troubleshooting abilities to resolve any major issues
- Xerox Printers & other Printers type (Printing Service Role)
Monitoring all ATM machines and applying it with money
Maintain ATM machines and solve its problems.
Receive all the phone calls from all Branches and Head office employee for the problems that they have in the work.
Coordinate these phone calls to problems or questions and entered it to the system to follow it later to solve.
Solve what we can solve of the problems on the phone
Receive and Send all transactions between branches and Head Office.
Apply redundant wise by Deal with new data as, import, export, and backup.
Monitoring ATM Machines and its problems.
Deal with customers Bank who have credit cards.
Applying the integration process between servers.
Implement Visual Basic and Sales Data Entry
Coordinate the exhibitions.
Comparative analysis for different products.
Receiving customers inquires.
Meet customers to clearly stand on their needs.
Project: Rebuild Hospital
Computer Programming
