Muhammad Hamza Riaz

• Managed full end-to-end HR operations independently — hiring, firing, employment contracts, performance
reviews, onboarding SOPs, and workforce planning for cross-functional teams across multiple countries.
• Led international recruitment using ATS platforms and LinkedIn Sales Navigator — sourcing, screening, interviewing,
and onboarding candidates across Pakistan, KSA, and international markets with zero unplanned staffing gaps.
• Managed all day-to-day business operations — resource allocation, vendor coordination, budget oversight, KPI
monitoring, and stakeholder communications across multiple time zones simultaneously.
• Designed and implemented operational SOPs across all business functions — standardizing workflows and
automating backend processes across reporting, invoicing, attendance, and client onboarding.
• Delivered 4 enterprise SaaS products concurrently: ZATCA Phase 1 & 2 compliant Restaurant Management System,
Workforce Management & Attendance Portal, HR Management Portal & LMS, and Umrah Travel SaaS CRM.
• Translated client business requirements into technical specifications — managing sprint planning, UAT, go-live, and
post-launch support across all 4 products simultaneously.
• Served as a primary client liaison — managing onboarding journeys, resolving escalations, and maintaining strong
post-launch relationships across all enterprise accounts.

Part Time ---
Led end-to-end operations and project management for WorldFlyer Travel — transforming the entire business from a fully manual operation into a
streamlined, automated digital platform.
• Delivered a custom Umrah Travel CRM and website from scratch — covering booking automation, customer data management, payment flows, and
travel package configuration.
• Drove complete business automation — migrating all manual processes into a unified digital platform, eliminating manual data entry entirely.
• Managed the full project lifecycle independently — requirements gathering, vendor coordination, UAT, go-live, and 2+ years of ongoing post-launch
management.
• Maintained day-to-day operational oversight — client management, booking workflows, payment processing, and continuous platform improvement.

Served as the sole HR, operations, and product delivery lead for a globally distributed SaaS company — simultaneously managing the complete HR
department, all business operations, and end-to-end delivery of 4 enterprise SaaS products across Pakistan, KSA, and international markets.
• Managed full end-to-end HR operations independently — hiring, firing, employment contracts, performance reviews, onboarding SOPs, and workforce
planning for cross-functional teams across multiple countries.
• Led international recruitment using ATS platforms and LinkedIn Sales Navigator — sourcing, screening, interviewing, and onboarding candidates across
Pakistan, KSA, and international markets with zero unplanned staffing gaps.
• Managed all day-to-day business operations — resource allocation, vendor coordination, budget oversight, KPI monitoring, and stakeholder
communications across multiple time zones simultaneously.
• Designed and implemented operational SOPs across all business functions — standardizing workflows and automating backend processes across
reporting, invoicing, attendance, and client onboarding.
• Delivered 4 enterprise SaaS products concurrently: ZATCA Phase 1 & 2 compliant Restaurant Management System, Workforce Management &
Attendance Portal, HR Management Portal & LMS, and Umrah Travel SaaS CRM.
• Translated client business requirements into technical specifications — managing sprint planning, UAT, go-live, and post-launch support across all 4
products simultaneously.
• Served as a primary client liaison — managing onboarding journeys, resolving escalations, and maintaining strong post-launch relationships across all
enterprise accounts.

Solutions — corporate travel business organizing premium group trips to northern Pakistan for banking, IT, and corporate
companies.
• Managed all day-to-day operations — trip planning, itinerary management, client servicing, expense tracking, and budget control end-to-end.
• Hired and managed a 6-person team — full HR lifecycle including interviews, onboarding, training, and performance management.
• Oversaw fleet operations for 2 company buses — route coordination, driver scheduling, and vehicle maintenance.
• Consulted corporate clients on trip packages and managed bookings, itineraries, and service delivery.

Promoted internally from Talent Acquisition Specialist to Hiring Manager within 4 months — taking full ownership of end-to-end recruitment as the company
expanded into 6 international markets.
• Managed all hiring independently across 6 countries — sourcing, screening, interviewing, and onboarding candidates from Pakistan, India, Canada,
Ukraine, Philippines, and Indonesia.
• Built and managed a 2-person HR assistant team — delegating tasks and overseeing daily recruitment operations.
• Onboarded 15+ contracted personnel within a single quarter while maintaining zero unplanned workforce gaps.
• Communicated directly with clients to understand staffing needs and ensured continuous workforce readiness across all projects.

Joined to build the companys international workforce pipeline from the ground up as the business expanded into new
markets.
• Sourced and screened cross-border candidates from Pakistan, India, and Canada using LinkedIn Sales Navigator, ATS
platforms, and background verification tools.
• Built proactive talent pipelines maintaining continuous staffing readiness — promoted to Hiring Manager within 4
months based on performance.

Served as the sole operations, HR, and project management lead for a 55-person tech company and contact center — running all business functions
simultaneously across a 45-agent contact center and a 10-member digital agency over a 3-year engagement.
• Managed all business operations for 55 staff — daily workflows, performance tracking, client reporting, vendor management, and inter-departmental
coordination simultaneously.
• Owned all HR operations — full hiring and termination lifecycle, payroll, KPI monitoring, performance management, and training independently.
• Led a 45-agent Canadian HVAC appointment-setting contact center — managing agent performance, quality assurance, shift scheduling, and client
reporting.
• Oversaw a 10-member digital team delivering SEO, web development, and e-commerce projects for North American clients.
• Delivered 3 custom software products: HVAC Campaign Portal, Appointment Setting Portal, and internal CRM system.
• Designed and implemented operational SOPs across both teams — standardizing workflows and improving overall productivity.

• Extracted and qualified B2B leads from LinkedIn Sales Navigator for UK event marketing campaigns — building targeted prospect lists and delivering
structured, campaign-ready files.
• Managed large-scale CRM data sets — cleaning, structuring, and auditing databases to ensure accuracy and campaign readiness.

• Built and managed e-commerce stores end-to-end — product sourcing from Alibaba, listing creation, WordPress CMS management, and digital
marketing.

• Provided B2B lead generation, data research, and HR compliance consulting for international clients using LinkedIn Sales Navigator and employment
verification networks including The Work Number.
• Audited HR compliance documentation and vendor verification processes for 5+ client organizations.

• Managed a personal portfolio of 50+ premium investor clients — providing market insights and advisory on OTC micro-cap stocks, NASDAQ, and
upcoming IPOs through CRM-driven communications.
• Maintained high client retention through consistent relationship management and personalized investment guidance.

• Managed real-time dispatch for two concurrent taxi platforms and a food delivery service — coordinating drivers via call, email, and live chat
simultaneously.

• Scheduled and dispatched field technicians for DIRECTV USA — managing installations, upgrades, and repairs, with
pre-visit and post-service customer follow-up calls.

• Managed international remittance operations for a UK-based money transfer business — resolving transfer delays, authorizing payouts, and
coordinating with Pakistani banking agents for live fund settlements.

• Sold electricity, gas, and phone line services to UK-based SMEs — managing the full B2B sales cycle from outreach through contract onboarding.