IT Support Specialist
Dp World
Total years of experience :19 years, 3 Months
Provide L2/L3 level technical support to end users for all desktop/laptop issues related to hardware and software thereby providing effective desk side support to users & server support.
•Installation Of latest OS, Updating and maintaining OS and software to the latest releases, patches.
•Active Directory support and administration (Group Policy, Permission, Account Provisioning)
•Exchange/O365 Support Maintenance, And administration (License Management, Account Provisioning, Distribution Group Creation, Mail Forwarding)
•performance, IT infrastructure components "physical servers, and storage infrastructure" .
•Managed Print Services support, Printer Server Management, Print auditing.
•Corporate Laptop and BYOD mobile/laptop support.
•Support IT Security Team to reduce threats/vulnerabilities in the network.
•Ensure configurations and data backup of services and implement recovery from disaster.
•MS Teams and collaboration tools support, Citrix/ VPN and remote access services support.
•Proactively monitor all infrastructure components using multiple monitoring tools focusing on system.
•Assist in the operation and maintenance of LAN / WAN and its services.
•Assist in Computer Inventory and asset record maintenance.
•Assist in the Network and Data Center operation as required.
•Manage IT Vendors, Team development.
•Coordination with the vendors for concerned activities.
•Administer systems and applications deployments automation including patching using GPO, SCCM.
Managed IT operations in Mobility Zone and supported 500 employees.
•Provided L2 / L3 support for escalated cases from other Opportunity and Sustainability Zones Carried out incident/problem management in line with ITIL processes via Manage Engine Service Desk ITSM tool Provided support for Windows, iOS and Android
•Deployed updates and patches through automated tools like Manage Engine Desktop Central 10
•Managed shared printer servers and Barco meeting room devices.
•Handled IT security incidents via tools like Symantec System Scan and Cisco AMP for endpoints connector
•Worked with NOC Team (Network Operation and Control) for network related issues Created knowledge base (KB) for reported issues and provided Root Cause Analysis (RCA) for all incidents.
Company Profile: Fashion & jewelry Designation: IT Administrator
•Implemented, developed and tested installation and update of file servers, print servers and application servers.
•Implement Complete Site to site connectivity & Internet usage policy for all business hubs on Cyberoam firewall
•Resolving day to day IT operations related issues.
Company Profile: Telecommunication Designation: Enterprise IT Support Specialist
•Respond to complaints on HP Service Manager.
•Managing Server 2008, Active directory, Exchange management.
•Day to day IT support issues related to end users.
•Configuration of Cisco Routers, Cisco wireless switches, Catalyst Switches
•Regional Franchise Support "VPN\RSA\Web issues"
•Design& implement of Service Desk policies
•Assisted in deploying Help Desk, including software and development
•Procedures worked on IT desk to provide support for software, printing & network access issues Dealing with vendors related to operations requirements
•SCCM 2012 Operations Management.