IT Engineer
KIC
Total years of experience :4 years, 10 Months
•Provide Support to 500+ PCs
•Software/Hardware Troubleshooting
•Windows Reimaging
•Installing Windows Server 2008 and Windows 7
•Prepare Computer Labs as per instructor’s requirement
•Configure Network Peripherals (Switch, Access Point)
•Knowledge of MS Office, MS Project & MS Visio
•Training for new employees
• Troubleshooting PC’s, laptops and mobile devices.
• Managing user request on Starwood Ticketing system
• Manage User Account using Active Directory
• Provide support to Micros Machine
• Room Key programming
• Provide support to IP phone
• Manage enterprise solution using Opera Hotel Management System
• Managing ADACO System
• Detect wireless network through XIRRUS Software
• Synchronize user email on Blackberry, Android, IOS and Windows Mobiles
• Configuration and testing of any new hardware and software
• Windows Installation
• Translate Company’s Website
• Computer Assembling
• Responsible for diagnosing & resolving hardware, software & end users problems.
• Acting as the first point of contact for all IT & technical queries
• Ensuring the accuracy and relevancy of all data entered into databases
• Entering market survey information and personal information into computer databases
• Checking the work of other data entry operators
• Handling confidential information
• Performing data review and clean-up processes
Bachelor in IT
TU Berlin, Germany ● 2009 - 2011 • Studienkolleg AGPA 3.20/6.00